German Travel Agent: Elevate Customer Travel Experiences

Cross Border Talents; Porto; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Language bonus

Meal allowance

Health & life insurance

Collaborative team

Relocation assistance

Onsite work environment

Job summary

Cross Border Talents in Porto is seeking a Travel Agent to support travelers before, during and after trips, ensuring smooth journeys through reservations and changes while delivering exceptional service.

You will communicate across phone, email, live chat, and other channels, collaborating with internal teams and partners to resolve issues, staying updated on travel policies and products, and bringing empathy and proactive problem-solving to every customer interaction.

Qualifications

• Fluent German (C1/C2) and English (B2) required.
• EU citizenship or Portuguese residency required.
• Minimum 1 year in customer support.
• Analytical, creative and strong communication abilities.
• Professional, detail-oriented and proactive.

Responsibilities

• Deliver exceptional customer support via phone, email, live chat, and other digital channels.
• Assist customers with reservations, booking changes, cancellations, and travel-related requests.
• Provide accurate information about flights, accommodations, transportation services, travel policies, and products.
• Resolve inquiries and issues efficiently while ensuring a positive service experience.
• Manage customer cases following company procedures, escalating complex situations when necessary.
• Maintain records of customer interactions and case resolutions in internal systems.
• Handle concerns with empathy, professionalism, and a solution-focused approach.
• Stay informed about travel services, policies, industry trends, and new products.

Skills

German (C1-C2)

English (B2)

Customer support

Job description

Cross Border Talents in Porto is seeking a Travel Agent to support travelers before, during and after trips, ensuring smooth journeys through reservations and changes while delivering exceptional service.

You will communicate across phone, email, live chat, and other channels, collaborating with internal teams and partners to resolve issues, staying updated on travel policies and products, and bringing empathy and proactive problem-solving to every customer interaction.