German-speaking Technical Support Agent — Porto

Multilingual Jobs Worldwide; Porto; On-site; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance

Private health insurance

Long-term accommodation assistance

Job summary

Multilingual Jobs Worldwide in Porto is seeking a Technical Customer Advisor to support German-speaking customers with general and technical inquiries. You will join an international team and develop your customer service and technical skills.

You will handle German calls, chat, and email, document cases, troubleshoot technical issues, assist with pre-sales, and maintain the internal ticketing system in English.

Qualifications

• German language at native level (C2) and English fluency.
• High school diploma required.
• Customer service or technical support experience is an advantage.
• Strong communication and problem-solving skills.
• EU passport or valid residence/work permit required.

Responsibilities

• Provide German-language customer support via phone, chat, and email.
• Respond to customer inquiries and document relevant information.
• Troubleshoot technical issues and propose solutions.
• Assist with pre-sales and general inquiries.
• Handle escalations professionally and document cases.
• Collaborate with teams to resolve issues.
• Maintain internal ticketing system in English.
• Ensure high level of customer satisfaction.

Skills

German (native)

English (fluent)

Customer service experience

Communication skills

Problem solving

Teamwork

Education

High school diploma

Tools

Ticketing system

Job description

Multilingual Jobs Worldwide in Porto is seeking a Technical Customer Advisor to support German-speaking customers with general and technical inquiries. You will join an international team and develop your customer service and technical skills.

You will handle German calls, chat, and email, document cases, troubleshoot technical issues, assist with pre-sales, and maintain the internal ticketing system in English.