German-Speaking Technical Support Agent In Porto, Portugal

Multilingual Jobs Worldwide; Porto; Sur place; EUR 15 000 - 18 000; Plein temps

Avantages offerts par ce poste

Welcome bonus

Meal allowance

Private health insurance

Long-term accommodation assistance

Résumé du poste

Multilingual Jobs Worldwide in Porto is seeking a Technical Customer Advisor to support German-speaking customers with general and technical inquiries. You will join an international team and develop your customer service and technical skills.

You will handle German calls, chat, and email, document cases, troubleshoot technical issues, assist with pre-sales, and maintain the internal ticketing system in English.

Qualifications

• German language at native level (C2) and English fluency.
• High school diploma required.
• Customer service or technical support experience is an advantage.
• Strong communication and problem-solving skills.
• EU passport or valid residence/work permit required.

Responsabilités

• Provide German-language customer support via phone, chat, and email.
• Respond to customer inquiries and document relevant information.
• Troubleshoot technical issues and propose solutions.
• Assist with pre-sales and general inquiries.
• Handle escalations professionally and document cases.
• Collaborate with teams to resolve issues.
• Maintain internal ticketing system in English.
• Ensure high level of customer satisfaction.

Connaissances

German (native)

English (fluent)

Customer service experience

Communication skills

Problem solving

Teamwork

Formation

High school diploma

Outils

Ticketing system

Description du poste

Seize the opportunity to become part of a multicultural team and start your international career in beautiful Porto!

Regarding your field of responsibilities:

As a Technical Customer Advisor, you will support German-speaking customers and help them with general and technical inquiries. You will be part of an international team while developing your customer service and technical skills.

• Providing German-language customer support via phone, chat, and email
• Responding to customer inquiries and documenting relevant information
• Troubleshooting technical issues and finding suitable solutions
• Assisting with pre-sales and general customer inquiries
• Handling escalations professionally and documenting cases accurately
• Collaborating with other teams and technicians to resolve customer issues
• Maintaining the internal ticketing system in English
• Ensuring a high level of customer satisfaction

Your Profile:

• Native-level German (C2) and fluent English
• High school diploma
• Customer service or technical support experience is an advantage
• Good communication and problem-solving skills
• Patient and customer-oriented approach
• Proactive, motivated, and comfortable working in an international team
• EU passport or valid residence/work permit required

The Offer:

• Work on-site in Porto, Portugal
• Around €1,500 gross per month + additional bonuses and meal allowance
• Welcome bonus during your first year
• Option for long-term accommodation provided by the company
• Private health insurance
• International and multicultural working environment
• Training and opportunities for professional development
• Career growth within an international company
• Employee discounts, company events, celebrations, and additional benefits

Why Porto?

Porto combines life by the Atlantic Ocean with everything you would expect from a vibrant European city. Great food, beautiful architecture, lively nightlife, nearby beaches, and a growing international community make it an exciting place to live and work. Whether you're looking to gain international experience, develop your technical skills, or simply start a new chapter abroad, Porto could be your next destination.