German-Speaking Tech Support Specialist – Lisbon (Hybrid)

Freedom Recruitment; Lisboa; Presencial; EUR 20.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work after 6 months

40-hour work week

Performance bonus up to €450 monthly

Professional growth

Technical training

Multinational office

Descripción de la vacante

Freedom Recruitment is partnering with an established international customer experience company to recruit German-speaking Technical Support Specialists in Lisbon. You will provide front-line technical troubleshooting for German-speaking users, investigate system issues, and guide customers through practical solutions to ensure service standards are met.

Based in Lisbon, the role is a 40-hour week, on-site with the possibility of hybrid work after six months.

Formación

• Native or fluent German (C1/C2) with strong English skills (B2/C1).
• Professional experience in Technical Support is mandatory.
• Ability to explain technical concepts to non-technical users.

Responsabilidades

• Provide technical assistance in German via phone, email, and digital channels.
• Identify, diagnose, and resolve hardware, software, or configuration issues.
• Guide users step-by-step through troubleshooting and configuration procedures.
• Escalate complex defects to engineering with full documentation.
• Document interactions, issues, and resolutions in the ticketing system.
• Collaborate to maintain service levels and quality targets.

Conocimientos

German (native/fluent)

English (advanced)

Technical Support experience

Troubleshooting

Customer communication

Descripción del empleo

Freedom Recruitment is partnering with an established international customer experience company to recruit German-speaking Technical Support Specialists in Lisbon. You will provide front-line technical troubleshooting for German-speaking users, investigate system issues, and guide customers through practical solutions to ensure service standards are met.

Based in Lisbon, the role is a 40-hour week, on-site with the possibility of hybrid work after six months.