German-Speaking Technical Support Specialist

Encaja Talent; Lisboa; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Monthly performance bonus

Hybrid work after six months

Job summary

Encaja Talent is recruiting a German-speaking Technical Support Specialist for a Lisbon-based project. You will assist German-speaking customers with technical issues, diagnose problems, and guide users through solutions to ensure a high-quality experience.

This full-time role is based in Lisbon with Sete Rios offices and offers a hybrid work option after six months, along with a monthly performance bonus.

Qualifications

• Fluent German proficiency, written and spoken.
• Advanced English proficiency.
• Previous professional experience in Technical Support is mandatory.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Customer-oriented mindset with proactive issue resolution.

Responsibilities

• Provide professional technical support to German-speaking customers.
• Identify, diagnose, and troubleshoot technical issues efficiently.
• Guide customers through technical solutions and problem-resolution procedures.
• Handle customer enquiries with professionalism, patience, and empathy.
• Investigate technical problems and provide clear, accurate instructions.
• Escalate complex technical issues to the appropriate teams when necessary.
• Maintain high standards of customer satisfaction and service quality.
• Collaborate with colleagues to ensure efficient problem resolution and continuous service improvement.

Skills

German (fluent)

Technical support experience

English (advanced)

Customer service

Job description

We're partnership with a leading international customer experience company to recruit German-Speaking Technical Support Specialists for a technical support project based in Lisbon, Portugal.

In this role, you will provide technical assistance to German-speaking customers, helping them resolve technical issues, troubleshoot problems, and ensure a high-quality customer experience.

This opportunity is ideal for fluent German speakers with previous technical support experience, strong problem-solving abilities, and excellent communication skills. The position is based in Sete Rios, Lisbon, with the possibility of hybrid work after six months.

Your Role

• Provide professional technical support to German-speaking customers
• Identify, diagnose, and troubleshoot technical issues efficiently
• Guide customers through technical solutions and problem-resolution procedures
• Handle customer enquiries with professionalism, patience, and empathy
• Investigate technical problems and provide clear, accurate instructions
• Escalate complex technical issues to the appropriate teams when necessary
• Maintain high standards of customer satisfaction and service quality
• Collaborate with colleagues to ensure efficient problem resolution and continuous service improvement

Your Qualifications

• Fluent German proficiency, both written and spoken
• Advanced English proficiency
• Previous professional experience in Technical Support is mandatory
• Strong technical troubleshooting and problem-solving skills
• Excellent communication and interpersonal abilities
• Customer-oriented mindset with a proactive approach to resolving issues
• Ability to explain technical information clearly and effectively
• Good organisational skills and attention to detail
• Ability to work independently and collaborate within a team
• Immediate availability to start working
• Availability to work in Lisbon, Portugal

The Offer

• Full-time position based in Sete Rios, Lisbon
• Monday to Friday schedule, with rotating shifts between 07:00 and 17:00
• Hybrid working possibility after six months, subject to performance and attendance
• Monthly performance bonus based on individual results
• Opportunity to work in an international technical support environment
• Professional experience in a specialised technical support project
• Collaborative working environment focused on service quality and customer satisfaction
• Opportunity to further develop technical troubleshooting, communication, and customer service skills