German-Speaking Technical Support Specialist

Freedom Recruitment; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Hybrid work after 6 months

40-hour work week

Performance bonus up to €450 monthly

Professional growth

Technical training

Multinational office

Job summary

Freedom Recruitment is partnering with an established international customer experience company to recruit German-speaking Technical Support Specialists in Lisbon. You will provide front-line technical troubleshooting for German-speaking users, investigate system issues, and guide customers through practical solutions to ensure service standards are met.

Based in Lisbon, the role is a 40-hour week, on-site with the possibility of hybrid work after six months.

Qualifications

• Native or fluent German (C1/C2) with strong English skills (B2/C1).
• Professional experience in Technical Support is mandatory.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide technical assistance in German via phone, email, and digital channels.
• Identify, diagnose, and resolve hardware, software, or configuration issues.
• Guide users step-by-step through troubleshooting and configuration procedures.
• Escalate complex defects to engineering with full documentation.
• Document interactions, issues, and resolutions in the ticketing system.
• Collaborate to maintain service levels and quality targets.

Skills

German (native/fluent)

English (advanced)

Technical Support experience

Troubleshooting

Customer communication

Job description

Job Description

We are partnering with an established international customer experience company to recruit German-speaking Technical Support Specialists in Lisbon, Portugal. In this role, you will provide front-line technical troubleshooting for German-speaking users, investigating system issues, guiding customers through practical solutions, and ensuring operational service standards are met.

Your Role

• Deliver technical assistance in German via phone, email, and digital support channels.

• Identify, diagnose, and resolve hardware, software, or configuration issues methodically.

• Guide users step-by-step through technical troubleshooting and configuration procedures.

• Escalate complex or recurring system defects to specialized engineering teams with complete documentation.

• Document customer interactions, issue details, and resolutions accurately in the ticketing platform.

• Collaborate with team leads and peers to maintain established service levels and quality targets.

Your Qualifications

• Native or fluent German (C1/C2), paired with advanced English skills (B2/C1).

• Demonstrated prior professional experience in Technical Support is mandatory.

• Practical troubleshooting skills with the ability to explain technical concepts to non-technical users.

• Methodical approach to problem resolution, high attention to detail, and sound case ownership.

• Strong written and verbal communication skills with a structured, professional manner.

• Availability to work on-site in Lisbon with immediate availability to start.

The Offer

• Location & Model: Full-time role based in Sete Rios, Lisbon, with the possibility of hybrid work after six months.

• Schedule: Standard 40-hour work week operating Monday to Friday between 07:00 and 17:00 (weekends off).

• Compensation & Bonus: Base monthly salary complemented by a monthly performance bonus (up to 450 euro’s)tied to individual results.

• Professional Growth: Direct operational experience within a dedicated enterprise technical support environment.

• Skill Development: Ongoing technical training programs to expand your diagnostic and systems expertise.

• Work Environment: Structured, multinational office setting with supportive team leadership and clear service guidelines.