German-Speaking Customer Support Pro — Porto Onsite

WW Talents; Aveiro; Presencial; EUR 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Food allowance

Resumo da oferta

WW Talents is hiring a Customer Support Representative to provide professional support to customers in multiple markets, primarily in German with English at C1 level. You will address inquiries, resolve issues, and maintain a high level of service in a fast-paced environment, onsite in Porto, Portugal.

Accommodation support is provided, with salary details outlined below. The role requires strong communication, empathy, extra attention to detail, and the ability to manage large amounts of

Qualificações

• Fluent German language skills for customer support.
• English at C1 level required.
• Strong customer service and communication abilities.
• Ability to learn and retain large amounts of information.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle inquiries, requests, and complaints with empathy.
• Identify customer needs and offer appropriate solutions.
• Support multiple markets as required.
• Manage and retain large amounts of product and process information.
• Troubleshoot issues and follow established procedures.
• Handle disputes professionally and calmly.
• Prioritize tasks with attention to detail.
• Demonstrate active listening in every interaction.
• Maintain high service quality in a fast-paced environment.

Conhecimentos

German fluency

English C1

Customer service

Empathy

Active listening

Descrição da oferta de emprego

WW Talents is hiring a Customer Support Representative to provide professional support to customers in multiple markets, primarily in German with English at C1 level. You will address inquiries, resolve issues, and maintain a high level of service in a fast-paced environment, onsite in Porto, Portugal.

Accommodation support is provided, with salary details outlined below. The role requires strong communication, empathy, extra attention to detail, and the ability to manage large amounts of