German-Speaking Customer Support Agent — Porto (Onsite)

WW Talents; Coimbra; Presencial; EUR 10 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome bonus

14 salaries per year

Resumo da oferta

WW Talents is hiring a Customer Support Representative in Porto, Portugal, working onsite with a German-speaking customer base. You will handle inquiries, resolve issues, and ensure a high-quality customer experience across markets.

We offer 1,100 EUR gross per month paid over 14 salaries, plus a Welcome Bonus of 1,500 EUR paid in 12 monthly installments during the first year. Accommodation support is provided, details discussed during interview.

Qualificações

• Fluent German required.
• C1 level English required.
• Strong customer service and communication skills desired.
• Ability to learn and retain large amounts of information.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks and maintain attention to detail.
• Demonstrate active listening and empathy in every interaction.
• Maintain a high level of service quality in a fast-paced environment.

Conhecimentos

German fluency

English C1

Customer service

Communication skills

Descrição da oferta de emprego

WW Talents is hiring a Customer Support Representative in Porto, Portugal, working onsite with a German-speaking customer base. You will handle inquiries, resolve issues, and ensure a high-quality customer experience across markets.

We offer 1,100 EUR gross per month paid over 14 salaries, plus a Welcome Bonus of 1,500 EUR paid in 12 monthly installments during the first year. Accommodation support is provided, details discussed during interview.