German-speaking Customer Support Agent – Porto (Onsite)

WW Talents; Sintra; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

No flight ticket included

Resumo da oferta

WW Talents is seeking a Customer Support Representative to deliver professional, empathetic service across multiple markets from Porto, Portugal (onsite). The role involves handling inquiries and resolving issues with a focus on accuracy and quality in a fast-paced environment.

Fluency in German and English at C1 level is required, along with strong communication and problem-solving skills. Accommodation support available; no flight ticket included in the package.

Qualificações

• Fluent verbal and written German required.
• C1 level English is mandatory.
• Strong customer service and communication skills.
• Ability to learn, retain and manage large amounts of information.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support multiple markets when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot issues and follow established procedures.
• Handle disputes professionally and calmly.
• Prioritize tasks with attention to detail.
• Demonstrate active listening and empathy in every interaction.
• Maintain high service quality in a fast-paced environment.

Conhecimentos

German language

English (C1)

Customer service

Active listening

Descrição da oferta de emprego

WW Talents is seeking a Customer Support Representative to deliver professional, empathetic service across multiple markets from Porto, Portugal (onsite). The role involves handling inquiries and resolving issues with a focus on accuracy and quality in a fast-paced environment.

Fluency in German and English at C1 level is required, along with strong communication and problem-solving skills. Accommodation support available; no flight ticket included in the package.