German-Speaking Remote Support Advisor – Portugal

Cloudheight Solutions; Portugal; Remote; EUR 27,000 - 31,000; Full time

Benefits offered by this job

Private health insurance

Paid training and onboarding

Career development

International and multicultural team

Job summary

Cloudheight Solutions is seeking a German-speaking Customer Support specialist for a fully remote role within mainland Portugal. You will support customers via phone, email and chat, handling account, billing and service inquiries while delivering an outstanding customer experience.

The position starts on a permanent basis after a 6-month probation, with Monday–Friday shifts and paid onboarding. The role requires fluent German and English (C2) and a proactive, customer-oriented approach in a

Qualifications

• Fluent German and English (C2) required.
• Experience in Customer Support or Contact Centre is a plus.
• Comfortable using digital tools and technology.

Responsibilities

• Provide support to German-speaking customers via phone, email and chat.
• Assist with account, billing and service-related enquiries.
• Troubleshoot customer issues and find effective solutions.
• Guide customers through products and platform features.
• Escalate complex cases when needed.
• Deliver a professional and customer-focused experience in every interaction.

Skills

Fluent German

English (C2)

Customer support

Communication skills

Problem solving

Job description

Cloudheight Solutions is seeking a German-speaking Customer Support specialist for a fully remote role within mainland Portugal. You will support customers via phone, email and chat, handling account, billing and service inquiries while delivering an outstanding customer experience.

The position starts on a permanent basis after a 6-month probation, with Monday–Friday shifts and paid onboarding. The role requires fluent German and English (C2) and a proactive, customer-oriented approach in a