Remote German-Speaking Customer Advisor

Cloudheight Solutions; Portugal; Remote; EUR 25,000 - 28,000; Full time

Benefits offered by this job

Private health insurance

Remote work in Portugal

Permanent contract after 6 months

Paid training and onboarding

Career development

Job summary

Cloudheight Solutions is hiring a German-speaking customer support specialist for a 100% remote role in mainland Portugal. You will assist German-speaking customers via phone, email and chat, handle account and billing enquiries, troubleshoot issues and guide users through our platform.

Fluency in German and English (C2) is required; prior contact centre experience is a plus. The role offers paid training, a permanent contract after six months, and a collaborative international team environment.

Qualifications

• Fluent German and English (C2)
• Experience in Customer Support or Contact Centre is a plus
• Excellent communication and problem-solving skills

Responsibilities

• Provide support to German-speaking customers via phone, email and chat.
• Assist with account, billing and service-related enquiries.
• Troubleshoot customer issues and find effective solutions.
• Guide customers through products and platform features.
• Escalate complex cases when needed.
• Deliver a professional and customer-focused experience in every interaction

Skills

German

English (C2)

Customer support

Job description

Cloudheight Solutions is hiring a German-speaking customer support specialist for a 100% remote role in mainland Portugal. You will assist German-speaking customers via phone, email and chat, handle account and billing enquiries, troubleshoot issues and guide users through our platform.

Fluency in German and English (C2) is required; prior contact centre experience is a plus. The role offers paid training, a permanent contract after six months, and a collaborative international team environment.