Remote German-speaking Customer Advisor | Growth & Training

Cloudheight Solutions; Portugal; Remote; EUR 25,000 - 27,000; Full time

Benefits offered by this job

Remote work in Portugal

Permanent contract after 6 months

Mon-Fri schedule

8-hour shifts

Paid training

Private health insurance

Career development

Job summary

Cloudheight Solutions in Portugal is seeking a German-speaking customer support specialist for a fully remote role. You will assist customers via phone, email and chat, handling account, billing and service inquiries, and guiding them through product features.

Requirements include fluent German and English (C2) and a customer-focused mindset. The position offers a permanent contract after 6 months, a Monday–Friday schedule, 8-hour shifts, paid training, private health insurance and international

Qualifications

• Fluent German and English (minimum C2).
• Previous experience in Customer Support or Contact Centre is a plus.

Responsibilities

• Provide support to German-speaking customers via phone, email and chat.
• Assist with account, billing and service-related enquiries.
• Troubleshoot customer issues and find effective solutions.
• Guide customers through products and platform features.
• Escalate complex cases when needed.
• Deliver a professional and customer-focused experience in every interaction.

Skills

German language

English language

Customer support

Job description

Cloudheight Solutions in Portugal is seeking a German-speaking customer support specialist for a fully remote role. You will assist customers via phone, email and chat, handling account, billing and service inquiries, and guiding them through product features.

Requirements include fluent German and English (C2) and a customer-focused mindset. The position offers a permanent contract after 6 months, a Monday–Friday schedule, 8-hour shifts, paid training, private health insurance and international