Remote German-Speaking Customer Support Specialist

Cloudheight Solutions; Portugal; On-site; EUR 9,343 - 11,191; Full time

Benefits offered by this job

Health insurance

Career development opportunities

100% remote work allowance

Performance bonuses

Meal allowance

Training provided

Flex work allowance

Job summary

Cloudheight Solutions is looking for a remote Customer Support Specialist based in Portugal. The role requires fluent German and English skills to assist customers through various channels and troubleshoot issues. A competitive base salary of €920/month is provided, along with performance bonuses and additional allowances.

You'll enjoy a permanent contract, fully covered onboarding expenses, and professional development opportunities. Join a multicultural, supportive environment and make a difference in customer satisfaction!

Qualifications

• Fluent in German and English (C1/C2) is mandatory.
• Previous experience in customer support is advantageous.
• Ability to communicate effectively and remain calm under stress.
• Comfortable working independently in a remote setting.

Responsibilities

• Support customers through phone, email, and chat in German.
• Troubleshoot technical and account-related issues.
• Guide customers through products, services, and platform features.
• Collect feedback to help improve the service.
• Deliver an exceptional customer experience.

Skills

Fluent German

Fluent English (C1/C2)

Customer support experience

Good communication skills

Calm under pressure

Solution-oriented

Job description

Cloudheight Solutions is looking for a remote Customer Support Specialist based in Portugal. The role requires fluent German and English skills to assist customers through various channels and troubleshoot issues. A competitive base salary of €920/month is provided, along with performance bonuses and additional allowances.

You'll enjoy a permanent contract, fully covered onboarding expenses, and professional development opportunities. Join a multicultural, supportive environment and make a difference in customer satisfaction!