German-Speaking Customer Support Specialist | Remote Portugal
CBT
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Benefits offered by this job
Job summary
CBT in Portugal (remote) is seeking a German-speaking Customer Support Agent to assist customers for a leading automotive company. You will handle inquiries via phone, chat, and email, providing effective solutions and ensuring a smooth customer experience.
The role requires fluent German and good English, with rotating shifts in a 24/7 operation. Salary is paid as €1,055 gross per month in 14 installments, plus a €7.63 per working day food allowance and relocation support in exceptional cases.
Qualifications
- Fluent German and good English communication skills.
- Strong communication and problem-solving skills.
- Customer-oriented mindset with a positive attitude.
- Ability to work in a fast-paced environment. Flexibility to work rotating shifts.
Responsibilities
- Assist customers via phone, chat, and email.
- Provide accurate information about automotive products and services.
- Troubleshoot and resolve customer issues efficiently.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with colleagues to improve customer satisfaction.
- Stay up to date with the latest services, policies, and offers.
- Deliver professional, friendly, and high-quality customer support.
Skills
Job description
CBT in Portugal (remote) is seeking a German-speaking Customer Support Agent to assist customers for a leading automotive company. You will handle inquiries via phone, chat, and email, providing effective solutions and ensuring a smooth customer experience.
The role requires fluent German and good English, with rotating shifts in a 24/7 operation. Salary is paid as €1,055 gross per month in 14 installments, plus a €7.63 per working day food allowance and relocation support in exceptional cases.
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