German Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Portugal; On-site; EUR 17,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Fully paid relocation package (flight,

Relocation to Bulgaria

Gaming industry experience

Monthly performance bonus

Multicultural environment

Career development opportunities

Job summary

Mercier Consultancy Group seeks a German Speaking Player Support Specialist to join its Gaming & Esports team in Bulgaria. You will assist players via live chat, email and phone, troubleshoot issues, and communicate effectively to uphold brand standards.

Ideal candidates are fluent in German, enthusiastic about gaming, and capable of working in a fast-paced team. A fully paid relocation package to Bulgaria is offered along with onboarding and career growth opportunities.

Qualifications

• German native or fluent (spoken and written)
• EU passport or right to work in EU
• Genuine passion for Gaming & Esports and player communities
• Excellent communication and interpersonal skills in a fast-paced team environment

Responsibilities

• Provide outstanding customer support to players in German via live chat, email, and phone
• Troubleshoot and resolve in-game issues, account problems, and technical difficulties
• Act as a brand ambassador, fostering a positive player experience in Gaming & Esports
• Escalate complex issues to relevant departments for timely resolutions
• Contribute to knowledge base articles and FAQs to empower players and reduce support volume
• Gather player feedback to identify trends and suggest improvements for game features
• Maintain up-to-date product knowledge for supported games and services
• Adhere to company policies and service level agreements

Skills

German fluency

Customer support

Communication

Tools

CRM basics

Job description

German Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing and BPO firm renowned for connecting top talent with leading companies across Europe. We specialize in delivering bespoke recruitment solutions that drive growth and foster exceptional professional experiences.

Job Overview

Are you a passionate gamer with a flair for communication? Mercier Consultancy Group is seeking a dedicated German Speaking Player Support Specialist to join a dynamic team in the thriving Gaming & Esports industry. This role offers the chance to immerse yourself in the world of gaming while providing exceptional support to a global player base, making this one of the most exciting German-speaking jobs available.

Key Responsibilities

• Provide outstanding customer support to players in German, addressing inquiries via live chat, email, and phone
• Troubleshoot and resolve in-game issues, account problems, and technical difficulties with efficiency and empathy
• Act as a brand ambassador, fostering a positive and engaging player experience within the Gaming & Esports community
• Escalate complex issues to relevant departments, ensuring timely and effective resolutions
• Contribute to knowledge base articles and FAQs to empower players and reduce support volume
• Gather player feedback to identify trends and suggest improvements for game features and services
• Maintain a high level of product knowledge for all supported games and services
• Adhere to company policies and service level agreements to ensure consistent quality of support

Requirements

• Native or fluent German (spoken and written) is essential for this role
• Valid EU passport is mandatory
• A genuine passion for Gaming & Esports and an understanding of player communities
• Excellent communication and interpersonal skills, with a patient and helpful demeanor
• Ability to work effectively in a fast-paced, team-oriented environment
• Basic computer literacy and familiarity with gaming platforms
• Previous experience in customer support or a related field is a plus

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training and onboarding
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to kickstart your life in Bulgaria
• Opportunity to work within the exciting Gaming & Esports industry
• Monthly Performance Bonus to reward your excellent contributions
• A vibrant and multicultural working environment
• Career development opportunities within a growing international company
• And Much More..

Life in Bulgaria

Discover a new chapter in Bulgaria, a country renowned for its rich history, diverse landscapes, and welcoming culture. Experience a vibrant lifestyle with affordable living costs, delicious cuisine, and a burgeoning international community. Bulgaria offers a unique blend of European charm and exciting opportunities, making it an attractive destination for professionals seeking adventure and career growth. Your German Speaking Player Support Specialist position in Bulgaria will place you at the heart of this dynamic European nation.

Our fully paid relocation package ensures a seamless transition, allowing you to focus on settling in and enjoying all that Bulgaria has to offer. From exploring ancient cities to enjoying the Black Sea coast, Bulgaria presents an exceptional quality of life. This is a fantastic chance to find fulfilling Jobs in Bulgaria and embrace a rewarding experience. Discovering these German-speaking jobs is your first step to an exciting new adventure in Bulgaria.