Spanish Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Performance bonus schemes

Vibrant office culture

Job summary

Mercier Consultancy Group is seeking a Spanish-speaking Player Support Specialist to join a world-class gaming team in Bulgaria. The role focuses on providing empathetic, multilingual support to players across chat, email, and ticketing channels while resolving account and in-game issues.

Ideal candidates are native or fluent in Spanish with strong English skills, a passion for gaming, and the ability to thrive in a fast-paced, multinational setting.

Qualifications

• Native or fluent Spanish (spoken and written) is mandatory.
• Excellent command of English to communicate in a multinational office.
• Genuine passion for Gaming & Esports and familiarity with modern gaming platforms.

Responsibilities

• Deliver professional and empathetic support to players via chat, email, and ticketing systems.
• Troubleshoot technical inquiries, account issues, and in-game transaction queries.
• Maintain knowledge of current game titles, mechanics, and community trends for Spanish-speaking players.
• Escalate complex issues to development teams per internal protocols.
• Uphold high standards of service quality and response times in a fast-paced environment.
• Contribute to improving support documentation and FAQs for the Spanish-speaking community.

Skills

Fluent Spanish

English proficiency

Customer service

Gaming passion

Problem solving

Job description

Spanish Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging top-tier global talent with industry-leading corporations. As experts in the European recruitment market, we specialize in identifying exceptional candidates for the most prestigious jobs in Bulgaria and beyond.

Job Overview

We are seeking a passionate gaming enthusiast to join a world-class team as a Spanish Speaking Player Support Specialist position in Bulgaria. This is an exclusive opportunity to launch your career in the vibrant Gaming & Esports industry, where you will provide world-class assistance to players across the globe.

Key Responsibilities

• Deliver professional and empathetic support to players via chat, email, and ticketing systems within the Gaming & Esports ecosystem.
• Troubleshoot technical inquiries, account issues, and in-game transaction queries to ensure a seamless user experience.
• Maintain comprehensive knowledge of current game titles, mechanics, and community trends to better assist our Spanish-speaking player base.
• Escalate complex technical bugs and game-breaking issues to the development and engineering teams in accordance with internal protocols.
• Uphold the highest standards of service quality and response times as required for high-stakes Gaming & Esports environments.
• Contribute to the continuous improvement of support documentation and FAQ resources for the Spanish-speaking community.
• Foster a positive and inclusive environment while acting as a brand ambassador for our gaming partners.
• Native or fluent Spanish (spoken and written) is mandatory for this role.
• Excellent command of the English language to communicate within our diverse, multinational office.
• Genuine passion for Gaming & Esports and familiarity with modern gaming platforms and culture.
• Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
• Proven customer service experience is an asset, though we prioritize a candidate’s aptitude for learning.
• Valid EU passport or a valid work permit for Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel accommodation upon arrival)
• Attractive Monthly Performance Bonus schemes
• Vibrant office culture in the heart of the city, perfectly suited for those seeking the best Spanish-speaking jobs in Europe.
• And Much More.

Life in Bulgaria

Bulgaria is a hidden gem in southeastern Europe, offering an exceptional blend of ancient history, stunning natural landscapes, and a modern, rapidly growing economy. Choosing to pursue jobs in Bulgaria means enjoying a high quality of life with a Mediterranean-influenced climate, beautiful mountain resorts, and a vibrant nightlife that makes the country a fantastic place to live and work.

The relocation process to Bulgaria is seamless, and our team is here to support you every step of the way as you settle into your new home. From the world-renowned culinary scene to the welcoming local community, you will find that Bulgaria offers a unique cultural experience that balances career progression with an enviable lifestyle, reinforcing why it is one of the most sought-after destinations for international professionals.