Bilingual German/English Customer Care – Medical Devices

Cross Border Talents; Coimbra; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Welcome Bonus

Meal Allowance

Relocation Support

Job summary

Cross Border Talents is recruiting a German & English Customer Service Specialist (Diabetes & Medical Devices) to be based on-site in Porto, Portugal. You will support users of medical devices with empathetic, clear guidance, handling inquiries, and resolving issues across markets.

The role requires fluent German and English (C1), willingness to work a 24/7 rotating schedule with possible night shifts, on-site in Porto, with relocation support and a welcome bonus.

Qualifications

• Fluent written and spoken German and English.
• Willingness to work on-site in Porto, Portugal.
• Rotational 24/7 schedule with some night shifts.
• Strong organizational and communication skills.

Responsibilities

• Deliver high quality customer care in German and English across markets.
• Demonstrate empathy and problem-solving to resolve issues and disputes.
• Process and retain complex information regarding diabetes medical devices and guidelines.
• Maintain accurate documentation and quality standards in a fast-paced environment.

Skills

German language

English (C1)

Customer service

High stress management

Job description

Cross Border Talents is recruiting a German & English Customer Service Specialist (Diabetes & Medical Devices) to be based on-site in Porto, Portugal. You will support users of medical devices with empathetic, clear guidance, handling inquiries, and resolving issues across markets.

The role requires fluent German and English (C1), willingness to work a 24/7 rotating schedule with possible night shifts, on-site in Porto, with relocation support and a welcome bonus.