Bilingual German/English Medical Devices Support Specialist

Cross Border Talents; Coimbra; On-site; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Relocation Support

Welcome Bonus

Job summary

Cross Border Talents is recruiting a German & English Customer Service Specialist (Diabetes & Medical Devices) for an on-site role in Porto, Portugal. You will support users of medical devices with empathetic, clear guidance and handle inquiries, technical assistance and issue resolution.

The role requires fluent German and English (C1), on-site availability in Porto, and willingness to work rotating shifts including nights.

Qualifications

• Fluent written and verbal German + English (C1)
• On-site role in Porto, Portugal
• Rotational shifts, 24/7 coverage with possible night shifts
• Strong organizational, stress management and listening skills

Responsibilities

• Deliver high-quality customer care in German and English across markets.
• Demonstrate empathy and problem-solving to resolve issues, emergencies and disputes.
• Process and retain complex information regarding diabetes devices and product guidelines.
• Maintain accurate documentation and adhere to quality standards in a fast-paced environment.

Skills

Active listening

Organizational skills

Stress management

Detail orientation

Job description

Cross Border Talents is recruiting a German & English Customer Service Specialist (Diabetes & Medical Devices) for an on-site role in Porto, Portugal. You will support users of medical devices with empathetic, clear guidance and handle inquiries, technical assistance and issue resolution.

The role requires fluent German and English (C1), on-site availability in Porto, and willingness to work rotating shifts including nights.