German Speaking Customer Advisor

Ignite; Braga; Remote; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Meal allowance

Remote hardware kit

Career development

Job summary

Ignite is hiring a German-speaking Customer Advisor focused on healthcare and diabetes care. This remote role serves patients from Portugal, bridging patients, medical technology, and support teams from a home office.

The ideal candidate communicates in German at a professional level and in English for internal training. A stable internet connection and a dedicated home workspace are required to succeed.

Qualifications

• German language at professional level (C1) or native
• English at least B2 for internal systems/training
• Portugal residency is required for contract compliance

Responsibilities

• Interact with clients via calls, emails, and chat
• Troubleshoot medical hardware/software issues
• Maintain accurate customer records and follow GDPR
• Support continuous service quality improvements

Skills

German fluency

English proficiency

CRM familiarity

Tools

CRM tools

Job description

Salary: EUR 1,100 gross / month (paid 14x annually) + EUR 7.63 net daily meal allowance

Job Title: German-Speaking Customer Advisor – Healthcare / Diabetes Care

Location: Remote (Portugal-based residents only)

Contract Type: Full-Time (5 days / week, 8 hours / day on 24/7 rotative shifts)

Language Requirements: Professional fluency in German (C1/Native level) alongside professional proficiency (B2) in English

Position Overview

Our organization is currently scaling its specialized healthcare support division focused on diabetes management solutions across Europe. We are seeking a customer-centric professional to serve as a German-Speaking Customer Advisor. In this capacity, you will act as the vital communication bridge between patients, medical technology, and support infrastructure, ensuring exceptional care delivery from a remote home office setting anywhere in Portugal. In this role, you will combine empathy and technical aptitude to empower patients managing chronic conditions while building a rewarding, stable career in a supportive multinational environment.

Core Responsibilities & Scope of Work

• Client Interaction: Deliver professional, clear, and reassuring guidance to clients navigating complex diabetes care technology, blood glucose monitoring devices, and therapeutic supplies.
• Inquiry Resolution: Efficiently process inbound inquiries across multiple channels (calls, emails, chat), execute technical troubleshooting for medical hardware and software, and maintain structured customer accounts.
• Compliance & Standards: Adhere strictly to institutional guidelines, medical data privacy laws (GDPR), and internal quality metrics to guarantee the highest standards of safety and service.
• Continuous Improvement: Participate actively in ongoing coaching sessions, feedback loops, and quality reviews to optimize service delivery and patient satisfaction ratings.

Candidate Specifications & Qualifications

Must-Haves:

• Linguistic Competence: Professional fluency in German (C1/Native level) for seamless client communications, alongside professional proficiency (B2) in English for internal systems and training.
• Geographical Mandate: Mandatory legal residency and physical presence in Portugal for contract compliance and home setup.
• Behavioral Competencies: High emotional intelligence, exceptional patience, resilience, active listening, and refined problem-solving skills when handling sensitive health inquiries.
• Technical Readiness: Familiarity with digital customer support environments, CRM tools, and a quiet home workspace equipped with a stable, high-speed internet connection.

Complete Financial & Benefits Package

• Guaranteed Earnings: Competitive base pay of EUR 1,100 gross paid 14 times per year (incorporating holiday and Christmas allowances).
• Meal Subsidy: EUR 7.63 net per working day loaded onto a corporate meal card.
• Company-Provided Equipment: Full remote work hardware kit (laptop, peripherals, headset) shipped directly to your residence by the employer.
• Professional Development: Structured corporate career pathways, internal mobility programs into leadership or QA, and continuous paid skill training.
• Workplace Environment: A collaborative, multicultural, and inclusive remote structure centered around employee wellbeing, continuous support, and shared success.