Customer Support Advisor With French – Porto, Portugal (Immediate Start)

Closerhire; Porto; Vor Ort; EUR 12.000 - 16.000; Vollzeit

Benefits dieser Stelle

14 Salaries a Year

Accommodation Provided

Private Health Cover

Meal Allowance

Zusammenfassung

CloserHire is recruiting for a French-speaking Customer Support Advisor in Porto, Portugal. You will support customers using diabetes medical devices, handle orders, and provide empathetic, professional assistance across calls, email, chat, and SMS. The role is on-site with full benefits and 14 salaries annually.

You will join a global leader in insulin delivery and diabetes technology, delivering high-quality support while complying with regulatory standards and company procedures.

Qualifikationen

• Experience in customer service, healthcare, or technical support is an advantage.
• Strong communication and problem‑solving skills.
• Active listening and empathy to resolve customer concerns.

Aufgaben

• Provide customer care and technical assistance for diabetes medical devices across multiple channels (calls, email, chat, SMS).
• Manage order intake, renewals, and related documentation following procedures.
• Ensure accurate order management and high-quality support while complying with regulatory standards.

Kenntnisse

English (C1)

French (C1+)

Communication

Empathy

Active listening

Problem solving

Stress management

Jobbeschreibung

1000€ x 14 + 100€ Complexity Bonus paid — plus 14 Salaries a Year, Accommodation Provided, Private Health Cover. Customer Support Advisor with French – Porto, Portugal (Medical Devices) in Porto, Portugal.

What you'll actually take home

1000€ x 14 + 100€ Complexity Bonus paid

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

The perks, in full

• 14 Salaries a Year
• Accommodation Provided
• Private Health Cover
• Meal Allowance

Everything else in the package

You also get full-time role, on-site in Porto. Paid initial training and continuous support. Private health and life insurance from day one. Meal allowance and additional employee benefits. Modern office facilities with a multicultural and supportive work environment. Career development opportunities within an international company.

The job itself

CloserHire is partnering with a global leader in customer experience and business solutions to recruit French-speaking Customer Support Advisors for a project in Porto. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe.

Day to day that means provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support. Deliver troubleshooting and technical support for medical devices and accessories. Assist customers with product usage across multiple channels (calls, email, chat, SMS). Manage order intake, renewals, and related documentation in compliance with procedures. Apply active listening, empathy, and professionalism in sensitive or challenging situations. Follow defined scripts and procedures to ensure compliance with regulatory and safety standards.

What you need to bring

• European markets simultaneously. Previous experience in customer service, healthcare, or technical support is an advantage. Knowledge of diabetes care or medical devices is a plus. Excellent communication and problem-solving skills. Strong ability to manage large volumes of information and documentation. Organised, detail-oriented, and capable of prioritising tasks effectively. Stress management skills and ability to remain calm in urgent or challenging cases. Active listening and empathy to resolve customer concerns
• English skills (C1). Ability to support multiple
• French (C1+) and strong
• Fluent

Moving there

To get you on the ground: accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside, portugal - only available if candidates are coming directly from a competitor Health, insurance since day 1 for small amount, free after 6 months, notes: "Monday to Sunday - 24/7 (Rotative shifts) Days, off - 2 Rotative days Night, and shift (22:00 to 07:00) – The night shift team is quite small, so each agent may only be required to cover this schedule occasionally during the month. Nevertheless, candidates must be aware of and comfortable with a 24/7 work rotation.

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

We are an equal-opportunity recruiter and consider every applicant on ability alone.