Customer Support Advisor with Dutch – – Portugal

CloserHire; Portugal; Teletrabalho; EUR 20 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation Provided

Private Health Cover

Meal Allowance

Work From Home

Resumo da oferta

CloserHire is recruiting a Dutch-speaking Customer Support Advisor for a remote position based in Portugal. You will support customers using insulin delivery and diabetes technology devices, providing empathetic and professional assistance across channels.

Fluent Dutch and English are required, with experience in healthcare or tech support considered an asset. The role includes a 1649€ x 12 base salary plus a 2000€ signing bonus and relocation support.

Qualificações

• Fluent Dutch (C1+) and English (C1) required.
• Based in Portugal or willing to relocate to Portugal.
• Experience in customer service, healthcare, or technical support is a plus.

Responsabilidades

• Provide customer care and technical assistance for diabetes medical devices across multiple channels (calls, email, chat, SMS).

Conhecimentos

Dutch (C1+)

English (C1)

Descrição da oferta de emprego

Dutch-speaking Customer Support Advisor with Dutch – (Medical Devices) — Portugal (remote). 1649€ x 12 + 2000€ signing bonus. Relocation support included.

At a glance

• Location: Portugal (remote)
• Languages: Dutch
• Salary: 1649€ x 12 + 2000€ signing bonus
• Start: 24/9 or 22/10
• Relocation: supported — details below

About the role

CloserHire is partnering with a global leader in customer experience and business solutions to recruit Dutch-speaking Customer Support Advisors for a remote position in Portugal. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe.

What you'll do

• Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support. Deliver troubleshooting and technical support for medical devices and accessories. Assist customers with product usage across multiple channels (calls, email, chat, SMS). Manage order intake, renewals, and related documentation in compliance with procedures. Apply active listening, empathy, and professionalism in sensitive or challenging situations. Follow defined scripts and procedures to ensure compliance with regulatory and safety standards

What we're looking for

• Fluent
• Dutch (C1+) and strong
• English skills (C1). Ability to support multiple
• European markets simultaneously. Previous experience in customer service, healthcare, or technical support is an advantage. Knowledge of diabetes care or medical devices is a plus. Excellent communication and problem-solving skills. Strong ability to manage large volumes of information and documentation. Organised, detail-oriented, and capable of prioritising tasks effectively. Stress management skills and ability to remain calm in urgent or challenging cases. Active listening and empathy to resolve customer concerns. Currently based in Portugal or willing to relocate to Portugal. Comfortable working independently in a fully remote environment

Salary

1649€ x 12 + 2000€ signing bonus

Perks worth knowing about

• Accommodation Provided
• Private Health Cover
• Meal Allowance
• Work From Home

Benefits

• Fully remote position from Portugal. Paid initial training and continuous support. Private health and life insurance from day one. Meal allowance and additional employee benefits. Equipment and support required to perform your role remotely. Multicultural and supportive international work environment. Career development opportunities within an international company

Relocation support

• Accomodation for candidates outside of Portugal - Room in company apartment in Porto for 12 months for a fixed cost of 280EUR, deducted from salary. Inside
• Portugal - only available if candidates are coming directly from a competitor Health
• Insurance since day 1 for small amount, free after 6 months
• Notes: Welcome bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.