German Speaking Customer Advisor (Remote in Portugal)

Ignite; Lisboa; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

True Remote Flexibility

Work-Life Balance

Career Growth

Paid Onboarding

Well-being & Community

Job summary

Ignite in Portugal invites a German-speaking Customer Advisor to join our remote healthcare support team. You will assist patients using diabetes care devices and glucose monitoring, delivering empathetic guidance via calls, emails, and chat from a home office.

The role requires native or fluent German and at least B2 English, residency in Portugal, and a stable home setup with reliable internet. You will work five days a week on eight-hour shifts within a 24/7 rotative schedule, with a monthly

Qualifications

• German language fluency (written and spoken) and English at least B2.
• Must reside in Portugal with right to work.
• Strong communication, active listening and empathy.
• Comfort with CRM tools and remote collaboration platforms.

Responsibilities

• Provide patient and customer support for diabetes care devices via inbound channels.
• Guide product setup and troubleshoot issues.
• Update profiles and process service requests maintaining privacy.
• Collaborate with team leaders and healthcare coordinators.
• Maintain professional, discreet handling of health-related inquiries.

Skills

German language proficiency

English proficiency

Remote work/ self-motivation

Excellent communication & empathy

Tools

CRM tools

Remote collaboration platforms

Job description

Salary: EUR 1,100 gross per month (paid 14 times per year, incorporating holiday and Christmas allowances) + EUR 7.63 net daily meal allowance

Job Title: German-Speaking Customer Advisor - Healthcare / Diabetes Care

Location: Remote (Mandatory residency and location in Portugal)

Employment Type: Full-Time (5 days a week, 8 hours a day on 24/7 rotative shifts)

Language Requirements: Native or fully fluent German (written and spoken) & B2-level English

About The Project & Role

We are looking for a dedicated, empathetic, and fluent German-speaking Customer Advisor to join our expanding remote team in Portugal. In this vital role, you will be the primary lifeline and point of contact for patients and customers utilizing advanced diabetes care management products, glucose monitoring devices, and related healthcare support services. If you have a genuine passion for healthcare support, excellent communication skills, and want the freedom to work from the comfort of your home anywhere in Portugal, this is an exceptional opportunity to build a meaningful, long-term career in a supportive multinational environment.

Key Responsibilities & Daily Tasks

• Compassionate Patient Support: Provide warm, professional, and accurate assistance to customers and patients regarding diabetes care devices, supplies, and related support services via inbound channels (calls, emails, and chat).
• Technical Guidance & Troubleshooting: Guide users step-by-step through product setup, troubleshoot technical issues with medical hardware and software, and explain usage instructions clearly and patiently.
• Account & Order Management: Update customer profiles, manage product re-order queries, process service requests, and maintain pristine records in strict compliance with medical data privacy and healthcare standards.
• Cross-Functional Collaboration: Work closely with team leaders, quality assurance specialists, and healthcare coordinators to ensure service delivery standards and regulatory compliance are consistently met.
• Advocacy & Discretion: Handle sensitive, health-related inquiries with the highest level of emotional intelligence, discretion, patience, and professional care.

Requirements & Candidate Profile

Must-Haves:

• Language Proficiency: Native or fully fluent German (written and spoken) combined with at least B2-level English for internal communication, systems navigation, and training.
• Residency Requirement: Must currently reside in and have legal authorization to work in Portugal (mandatory requirement for contract compliance and home setup).
• Interpersonal Skills: Outstanding communication abilities, active listening skills, and natural patience for supporting individuals managing chronic health conditions.
• Tech Aptitude: Comfortable navigating multiple software systems, CRM tools, and remote communication platforms simultaneously.
• Home Office Environment: A quiet, distraction-free workspace equipped with a reliable, high-speed internet connection.

Compensation & Financial Structure

We offer a competitive, transparent, and stable remuneration package designed to reward your commitment:

• Monthly Base Salary: EUR 1,100 gross, paid 14 times a year (incorporating holiday and Christmas allowances).
• Meal Subsidy: EUR 7.63 net per working day loaded onto a corporate meal card.

Benefits, Perks & Growth

• True Remote Flexibility: Work from anywhere within Portugal while all necessary work equipment (laptop, headset, and accessories) is fully provided by the company.
• Work-Life Balance: Structured schedule featuring 5 working days and 8-hour shifts on a 24/7 rotative rotation, providing advance scheduling to help you manage your personal time.
• Career Growth: Clear internal progression paths into team leadership, quality assurance, coaching, or administrative operations.
• Paid Onboarding: Comprehensive, fully paid initial training program to ensure you feel 100% confident before taking your first customer call.
• Well-being & Community: Access to wellness initiatives, regular team engagement events, and a multicultural remote support network.