German-Speaking Insurance Support Specialist (Lisbon)

Europe Language Jobs; Lisboa; On-site; EUR 19,000 - 27,000; Full time

Job summary

Europe Language Jobs in Lisbon is seeking a German-speaking Customer Advisor in the insurance sector to join our partner company. You will be the first point of contact, delivering friendly, solution-focused support via phone, chat, and email.

Fluent German (C1/C2) or native, plus English at B2, strong communication, and confidentiality. This entry-level role offers IT skill development and an international career path within a multicultural team.

Qualifications

• Fluent German (C1/C2) or native level required.
• English proficiency at B2 level.
• Excellent written and verbal communication skills.
• Patience and empathy when helping customers.
• Experience in customer service preferred but not mandatory.

Responsibilities

• Handle German-speaking inbound customer service via phone, chat, and email for various insurance topics.
• Respond to emails and send documents, information, contracts, etc.
• Document relevant case details in the internal ticketing system.
• Process claims or cancellations as requested by customers.
• Archive completed cases electronically.
• Update customer data or make necessary amendments.
• Ensure excellent customer satisfaction.
• appropriately handle customer escalations and document the process.
• Represent the company’s values and maintain a strong reputation.

Skills

German language (C1/C2)

English (B2)

Excellent communication

Team player

Customer service experience

Job description

Europe Language Jobs in Lisbon is seeking a German-speaking Customer Advisor in the insurance sector to join our partner company. You will be the first point of contact, delivering friendly, solution-focused support via phone, chat, and email.

Fluent German (C1/C2) or native, plus English at B2, strong communication, and confidentiality. This entry-level role offers IT skill development and an international career path within a multicultural team.