German-Speaking Insurance Support | Relocation to Greece

Mercier Consultancy MD; Lisboa; On-site; EUR 16,000 - 20,000; Full time

Benefits offered by this job

Relocation assistance

Health insurance

Ongoing training

Performance bonus

13th & 14th salaries

Job summary

Mercier Consultancy Group seeks a German-speaking customer service professional to support a leading German insurance group in Greece. You will handle policy inquiries, claims support, and payments while maintaining accurate CRM records and collaborating with internal teams.

The role requires native/fluent German, strong communication, and proactive problem-solving. Relocation to Greece is provided with ongoing training and a comprehensive benefits package.

Qualifications

• Native or fluent German required (spoken and written).
• Strong communication and customer service mindset.
• Analytical and problem-solving abilities for insurance inquiries.
• Proficient with basic computer systems and internet navigation.

Responsibilities

• Provide high-quality support to German-speaking clients regarding insurance policies and coverage inquiries.
• Handle requests via phone, email, and chat with accuracy and professionalism.
• Assist policyholders with claims processing, premium payments, and contract updates.
• Maintain comprehensive records of client interactions in CRM systems.

Skills

Fluent German (spoken and written)

Customer service

CRM systems

Communication skills

Problem solving

Tools

CRM systems

Job description

Mercier Consultancy Group seeks a German-speaking customer service professional to support a leading German insurance group in Greece. You will handle policy inquiries, claims support, and payments while maintaining accurate CRM records and collaborating with internal teams.

The role requires native/fluent German, strong communication, and proactive problem-solving. Relocation to Greece is provided with ongoing training and a comprehensive benefits package.