German Speaking Customer Service for German insurance group - Work In Greece

Mercier Consultancy MD; Lisboa; Vor Ort; EUR 16.000 - 20.000; Vollzeit

Benefits dieser Stelle

Relocation assistance

Health insurance

Ongoing training

Performance bonus

13th & 14th salaries

Zusammenfassung

Mercier Consultancy Group seeks a German-speaking customer service professional to support a leading German insurance group in Greece. You will handle policy inquiries, claims support, and payments while maintaining accurate CRM records and collaborating with internal teams.

The role requires native/fluent German, strong communication, and proactive problem-solving. Relocation to Greece is provided with ongoing training and a comprehensive benefits package.

Qualifikationen

• Native or fluent German required (spoken and written).
• Strong communication and customer service mindset.
• Analytical and problem-solving abilities for insurance inquiries.
• Proficient with basic computer systems and internet navigation.

Aufgaben

• Provide high-quality support to German-speaking clients regarding insurance policies and coverage inquiries.
• Handle requests via phone, email, and chat with accuracy and professionalism.
• Assist policyholders with claims processing, premium payments, and contract updates.
• Maintain comprehensive records of client interactions in CRM systems.

Kenntnisse

Fluent German (spoken and written)

Customer service

CRM systems

Communication skills

Problem solving

Tools

CRM systems

Jobbeschreibung

German Speaking Customer Service for a leading German insurance group

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in curating exceptional career paths, ensuring that our candidates thrive in roles that offer both professional growth and personal enrichment.

Job Overview

We are currently looking for talented professionals to join our team for the German Speaking Customer Service for a leading German insurance group position in Greece. This is a unique opportunity to advance your career within the insurance sector while enjoying a high quality of life in one of the most vibrant cities in Europe.

Key Responsibilities

• Provide high-quality support to German-speaking clients regarding their insurance policies and coverage inquiries
• Manage incoming requests via phone, email, and chat, ensuring accuracy and professional standards within the insurance industry
• Assist policyholders with claims processing, premium payments, and contract updates
• Maintain comprehensive records of client interactions in our internal CRM systems to ensure top-tier service delivery
• Collaborate with internal departments to resolve complex insurance queries efficiently
• Act as a primary point of contact for clients seeking guidance on life, health, or property insurance products
• Identify opportunities to provide value-added services that align with the standards of a leading German insurance group

Requirements

• Native or fluent German (spoken and written) is absolutely essential for this role
• Valid EU passport (mandatory)
• Strong communication skills and a passion for providing world-class customer service within the insurance sector
• Excellent analytical and problem-solving abilities to handle insurance-related inquiries
• Proficiency in basic computer systems and internet navigation
• A proactive attitude and a desire to succeed in one of our most popular German-speaking jobs

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Monthly Performance Bonus
• Fully Paid Relocation Package (flight, transfer, hotel)
• Comprehensive Health Insurance and private medical coverage
• Fully Paid Initial and Ongoing Training programs
• Excellent professional environment for those seeking jobs in Greece
• And Much More, including team-building events and career development support

Life in Greece

Relocating to Athens offers an unparalleled lifestyle where ancient history meets modern living. When you accept one of these German-speaking jobs, you are not just getting a career boost; you are embracing a life filled with sunshine, breathtaking landscapes, and the famous Mediterranean diet. Living in Greece allows you to explore stunning islands, enjoy vibrant nightlife, and experience a welcoming culture that makes every newcomer feel right at home.

We provide full support throughout your transition, making your move to Greece smooth and stress-free. From the historic Acropolis to the crystal-clear Aegean waters, there is always something new to discover in Greece. Join a thriving international community and enjoy a high standard of living that only a position like this, in such a historic and beautiful location, can provide.