German-Speaking Travel Support Specialist — Relocation & Benefits

Mercier Consultancy MD; Lisboa; Remote; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Competitive Monthly Salary

2 Extra Salaries Per Year

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Job summary

A customer service consultancy is seeking German Speaking Customer Service Representatives to join their team for a role based in Greece. In this position, you will assist customers with travel bookings and inquiries, ensuring high levels of service satisfaction. Ideal candidates will be fluent in German, have previous customer service experience, and possess strong communication skills. The role offers a competitive salary, relocation package, and comprehensive training.

Qualifications

• Fluency in German (both written and spoken) is essential; proficiency in English is an advantage.
• Previous experience in customer service, preferably in the travel or hospitality industry.
• Ability to troubleshoot and resolve issues efficiently while maintaining a professional demeanor.

Responsibilities

• Respond to customer inquiries related to travel bookings, accommodations, and services via phone, email, and live chat in German.
• Assist customers with booking modifications and cancellations.
• Resolve any issues or complaints related to bookings in a timely and professional manner.

Skills

Fluency in German

Strong communication skills

Customer satisfaction focus

Organizational skills

Job description

A customer service consultancy is seeking German Speaking Customer Service Representatives to join their team for a role based in Greece. In this position, you will assist customers with travel bookings and inquiries, ensuring high levels of service satisfaction. Ideal candidates will be fluent in German, have previous customer service experience, and possess strong communication skills. The role offers a competitive salary, relocation package, and comprehensive training.