German Speaking Customer Care - E-Commerce | Work In Greece

Mercier Consultancy MD; Lisboa; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Relocation Package

2 Extra Salaries Per Year

Fully Paid Training

Health Insurance

Job summary

A consultancy company is seeking a German Speaking Customer Care Specialist to provide exceptional support to clients in the e-commerce sector. This role involves assisting customers through various channels and requires fluency in German. Candidates should have experience in customer service and strong problem-solving skills. This position offers a competitive salary, relocation package, and health insurance, with the opportunity to immerse in the vibrant culture of Greece.

Qualifications

• Fluency in German is required; proficiency in English is advantageous.
• Experience in customer service, preferably in e-commerce.
• Familiarity with CRM systems is beneficial.

Responsibilities

• Provide customer support to German-speaking clients through various channels.
• Assist customers with inquiries related to e-commerce transactions.
• Document customer interactions accurately within the CRM system.

Skills

Fluency in German (written and spoken)

Excellent communication skills

Problem-solving skills

Ability to work in fast-paced environments

Tools

CRM systems

E-commerce platforms

Job description

Join the enthusiastic team at Mercier Consultancy MD as a German Speaking Customer Care Specialist in the booming e-commerce sector! This position offers you an incredible opportunity to work in the beautiful country of Greece while utilizing your language skills to assist customers. If you have a passion for helping others and want to thrive in a vibrant work environment, we want to hear from you!

Key Responsibilities

• Provide top‑notch customer support to German‑speaking clients through various channels, including phone, email, and live chat
• Assist customers with inquiries related to e‑commerce transactions, product inquiries, and troubleshooting
• Collaborate with the operations team to resolve issues quickly and efficiently, ensuring customer satisfaction
• Document customer interactions accurately within our CRM system and follow up as necessary
• Identify and suggest improvements to enhance the overall customer experience
• Stay informed on the latest product offerings, promotions, and policies to deliver accurate information to customers

Requirements

• Fluency in German (both written and spoken) is required; proficiency in English is advantageous
• Experience in customer service, preferably within the e‑commerce industry
• Excellent communication skills, with a focus on delivering exceptional customer experiences
• Ability to work collaboratively within a team and handle fast‑paced environments
• Strong problem‑solving skills, with a proactive approach to meeting customer needs
• Familiarity with CRM systems and e‑commerce platforms is beneficial
• Willingness to relocate and immerse yourself in the diverse culture of Greece!

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• 2 Extra Salaries Per Year
• Fully Paid Training
• Health Insurance
• And Much More..