German-Speaking Tech Support Specialist — Greece

Mercier Consultancy MD; Portugal; On-site; EUR 16,000 - 26,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Professional training

Career development

Performance bonus

Job summary

Mercier Consultancy Group is seeking a German-speaking Technical Support Customer Expert to join its Greece-based team. You will assist users of a leading social media platform via chat, email, and phone, resolving complex issues with empathy and accuracy.

Required are native German language skills, English proficiency, and a passion for technology. A fully paid relocation package and comprehensive benefits accompany this internationally oriented role.

Qualifications

• Native German language skills required (spoken and written).
• EU passport or valid Greece work permit.
• Proficient English for international collaboration.
• Strong technical aptitude and interest in social media tech.

Responsibilities

• Provide expert technical assistance to users of a leading social media platform via email, chat, and phone.
• Troubleshoot account access, security settings, and interface issues.
• Maintain high customer satisfaction with accurate, empathetic solutions.
• Stay updated on platform feature releases to guide users effectively.
• Collaborate with internal teams to report bugs and contribute to improvements.
• Follow strict security and privacy standards as per global regulations.
• Represent the brand professionally in all interactions.

Skills

German fluent

English proficiency

Technical aptitude

Customer-focused

Adaptable

Job description

Mercier Consultancy Group is seeking a German-speaking Technical Support Customer Expert to join its Greece-based team. You will assist users of a leading social media platform via chat, email, and phone, resolving complex issues with empathy and accuracy.

Required are native German language skills, English proficiency, and a passion for technology. A fully paid relocation package and comprehensive benefits accompany this internationally oriented role.