German-Speaking Insurance CSR in Lisbon (Relocation Covered)

CloserHire; Lisboa; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Accommodation Provided

Flights Covered

Private Health Cover

Paid Training

Job summary

CloserHire is recruiting a German-speaking Customer Service Representative for an insurance project in Lisbon, Portugal. You will support clients by handling inquiries, processing service requests, and managing policy changes to ensure a smooth customer experience.

Native German (C2) and English (B2) are required. This on-site role offers full-time employment, comprehensive training, and relocation support to help you settle in Lisbon.

Qualifications

• Native-level fluency in German (C2) and proficient in English (B2).
• Previous experience in customer service is an advantage.
• Strong written and verbal communication skills.

Responsibilities

• Handle incoming calls and chats from customers with inquiries about their insurance policies
• Process service requests in the client’s policy administration system
• Compose and send responses to emails and letters, including contract documents and policy information
• Conduct indexation and electronic archiving using internal document management tools
• Manage requests for policy changes, including updating payment methods
• Support customers with claims submissions and policy cancellations
• Maintain a high level of service quality and meet client-specific performance targets

Skills

German language

English language

Customer service experience

Strong communication

Job description

CloserHire is recruiting a German-speaking Customer Service Representative for an insurance project in Lisbon, Portugal. You will support clients by handling inquiries, processing service requests, and managing policy changes to ensure a smooth customer experience.

Native German (C2) and English (B2) are required. This on-site role offers full-time employment, comprehensive training, and relocation support to help you settle in Lisbon.