German-Speaking Healthcare Support Specialist

Kats Recruitment; Porto; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Relocation package

Accommodation

Private health insurance

Meal vouchers

Professional training

Career growth

Job summary

Kats Recruitment seeks a German-speaking Medical Support Specialist in Porto, Portugal, to assist patients, doctors, and providers across communication channels. The role includes relocation support and a modern Porto office.

The candidate will manage appointments, billing queries, and privacy compliance while supporting medical software and telehealth platforms. A background in healthcare admin is advantageous.

Qualifications

• Native German (C1/C2) and English (B2) required.
• EU/EEA passport or valid Portuguese permit required.
• Experience in customer support or medical admin is an advantage.

Responsibilities

• Patient & Client Assistance: Provide empathetic, professional support to German-speaking patients and providers via phone, email, and live chat.
• Administrative Management: Coordinate medical appointments, handle intake docs, billing/insurance queries, and update health records.
• Technical & Product Support: Assist users with medical software platforms, telehealth portals, or health devices.
• Compliance & Care: Ensure privacy (GDPR) and high-quality service during sensitive healthcare interactions.

Skills

German (C1/C2)

English (B2)

Empathy

Active listening

Attention to detail

Calm demeanor

Customer support

Medical administration

Tools

Medical software platforms

Telehealth portals

Digital health devices

Job description

German-Speaking Medical & Healthcare Support Specialist – Relocation Package Included (Porto Office)

Are you fluent in German and passionate about healthcare, medical administration, or patient support? We are seeking detail-oriented customer and patient support specialists to join our healthcare operations team in Porto, Portugal.

In this role, you will act as a trusted liaison for German-speaking patients, healthcare professionals, or medical device users, managing inquiries, appointments, and technical/administrative support for leading European healthcare platforms. Full relocation support—including accommodation—is provided to ensure a smooth transition to Porto!

The Role

• Patient & Client Assistance: Provide empathetic, clear, and professional support to German-speaking patients, doctors, and medical providers via phone, email, and live chat.
• Administrative Management: Coordinate medical appointments, handle patient intake documentation, manage billing/insurance queries, and update confidential health records in compliance with privacy standards.
• Technical & Product Support: Assist users with medical software platforms, telehealth portals, or digital health monitoring devices.
• Compliance & Care: Ensure high standards of patient privacy (GDPR and medical confidentiality) while delivering reassuring, high-quality service during sensitive healthcare interactions.

Working Model & Location

• Location: Porto, Portugal.
• Work Model: Modern Office-based setup in Porto.
• Relocation Support: Full Relocation Package Included (specifically tailored for candidates moving to Porto from abroad or another region in Portugal).

Relocation & Accommodation Package

• Provided Accommodation: Dedicated company-allocated apartment or room (rent and utilities supported/covered) upon arrival.
• Relocation Reimbursement: Flight ticket reimbursement following the successful completion of the trial period.
• Administrative Support: Full assistance with local Portuguese administrative setup (obtaining your NIF, NISS, health center registration, and bank account opening).
• Arrival Care: Airport pickup and a dedicated team to guide your integration into Porto.

What We Offer

• Salary: Highly competitive base salary above regional standards, plus monthly language and performance bonuses.
• Benefits: Comprehensive private health insurance (including dental), meal allowance vouchers, and paid leave.
• Work Environment: State-of-the-art office infrastructure with continuous professional training in medical terminology and compliance.
• Career Growth: Pathways into Team Leadership, Quality Assurance, Medical Compliance, or Operational Management.

Requirements

• Language Skills: Native or Near-Native proficiency in German (C1/C2) with good working proficiency in English (B2).
• Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Work/Residence Permit.
• Experience: Prior experience in customer support, medical administration, healthcare, pharmacy, or insurance is an advantage (full paid training is provided).
• Soft Skills: High level of empathy, active listening skills, strong attention to detail, and a calm, reassuring phone demeanor.
• Shift Flexibility: Willingness to work within operational rotational shifts.