German-Speaking Healthcare Support Specialist

CBT; Lisboa; Vor Ort; EUR 10.000 - 14.000; Vollzeit

Benefits dieser Stelle

Relocation support

Paid comprehensive training

Meal allowance (€7.63 net/working day)

14-month salary structure

Workplace culture: diverse team

Zusammenfassung

CBT is seeking a Customer Support Specialist in Porto to assist German-speaking patients, caregivers, and healthcare professionals. You will provide empathetic guidance, troubleshoot issues, and navigate product information while ensuring accurate documentation and compliance.

Onboarding includes full paid training, with rotational shifts and a healthcare-focused team. Relocation assistance is offered to successful candidates aiming to relocate to Porto.

Qualifikationen

• Native German (C2) for written and spoken communication.
• Upper-intermediate to advanced English (B2/C1) for onboarding and training.
• Empathy and active listening are essential for patient-facing support.
• Willingness to work rotating shifts and adapt to schedules.

Aufgaben

• Deliver empathic support to German-speaking users via phone, email, and live chat.
• Guide users through basic troubleshooting and product navigation with clarity.
• Maintain accurate documentation in line with healthcare compliance.
• Collaborate with an international team to continuously improve service quality.

Kenntnisse

German (C2)

English (B2/C1)

Empathy

Flexibility

Fresh grads welcome

Jobbeschreibung

Make a Real Impact in Healthcare – Join Us in Porto!

Are you fluent in German and looking for a meaningful career in one of Europe's most vibrant coastal cities?

We are looking for an empathetic Customer Support Specialist to join our international team in Porto. In this role, you won't just be answering tickets—you'll be providing vital guidance, troubleshooting, and support to patients, caregivers, and healthcare professionals.

What You'll Do

• Deliver Empathic Support: Assist German-speaking users, patients, and healthcare providers via phone, email, and live chat.
• Problem Solve: Guide users through basic troubleshooting, service inquiries, and product navigation with clarity and care.
• Maintain High Standards: Ensure accurate documentation and adherence to quality and healthcare compliance guidelines.
• Collaborate: Work alongside an international, supportive team and leadership to continuously improve service quality.

What We're Looking For

• Native / Fluent German (C2) – both written and spoken.
• Upper-Intermediate to Advanced English (B2/C1) – for onboarding, internal systems, and training.
• Empathy & Active Listening: A genuine passion for helping people in delicate situations.
• Flexibility: Comfortable with rotational schedules.
• Background: Prior experience in customer support is a plus, but fresh graduates and career changers are warmly welcomed—full paid training is provided!

Working Hours

• Rotational Shifts: Monday to Sunday, scheduled between 07:00 and 22:00.
• Predictable Schedule: 5 days on / 2 days off per week (shifts provided 1 month in advance so you can plan your life).
• Night/extra shift allowances paid in accordance with Portuguese labor law (+25%).

Package & Benefits

• Base Salary: €1,100 gross/month (paid across 14 months).
• Meal Allowance: €7.63 net/working day (~€168 net/month, tax-free).
• Relocation Support: Assistance provided for candidates relocating to sunny Porto.
• Paid Comprehensive Training: Everything you need to succeed in the healthcare sector.
• Workplace Culture: Diverse, multicultural atmosphere with internal mobility and career progression opportunities.

Quick & Transparent Hiring Process

We respect your time. Our hiring process is fast, friendly, and structured:

1. Application & CV Review
2. Short Introductory Call
3. Language & Skills Assessment
4. Final Interview & Offer
5. Welcome to the Team!