German-Speaking Banking & Financial Operations Specialist

Kats Recruitment; Porto; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Relocation package

Provided accommodation

Flight ticket reimbursement

Onboarding assistance

Job summary

Kats Recruitment is seeking a German-speaking Banking & Financial Operations Specialist to join our Porto office. You will deliver high-quality support to German-speaking clients across retail banking, fintech, and corporate accounts.

This role includes account advisory, transaction verification, compliance checks (KYC/AML), and a full relocation package with accommodation, flight reimbursement, onboarding help, and airport pickup.

Qualifications

• Native or near-native German with strong English proficiency (B2)
• EU/EEA Passport or valid Portuguese residence/work permit
• Experience in banking, fintech, financial customer support, or admin roles is a plus

Responsibilities

• Provide professional assistance to German-speaking banking clients via secure messaging, phone, and email
• Support with account features, wire transfers, card management, and online banking systems
• Assist with transaction inquiries, fraud alerts, and KYC/AML verification
• Ensure compliance with GDPR and financial data privacy guidelines

Skills

German (C1/C2)

English (B2)

Attention to detail

Analytical thinking

Job description

German-Speaking Banking & Financial Operations Specialist – Relocation Package Included (Porto Office)

Are you fluent in German with an interest or background in banking, financial services, or customer account management? We are seeking detail-oriented, professional individuals to join our financial operations team in Porto, Portugal.

In this role, you will deliver high-quality support to German-speaking retail banking clients, fintech users, or corporate accounts—assisting with account management, digital banking platforms, transaction verification, and compliance checks. Full relocation support, including provided accommodation, is included to ensure a seamless move to Porto!

The Role

• Customer & Account Advisory: Provide professional assistance to German-speaking banking clients via secure messaging, phone, and email regarding account features, wire transfers, card management, and online banking systems.
• Transaction & Security Monitoring: Assist clients with transaction inquiries, fraud alerts, account verification (KYC/AML procedures), and security authentication protocols.
• Problem Resolution: Investigate payment discrepancies, billing issues, and digital payment gateway inquiries systematically and efficiently.
• Compliance & Confidentiality: Strictly adhere to European banking standards, GDPR, and financial data privacy guidelines during all client interactions.

Working Model & Location

• Location: Porto, Portugal.
• Work Model: Modern Office-based setup in Porto.
• Relocation Support: Full Relocation Package Included (designed specifically for candidates relocating to Porto from abroad or another region in Portugal).

Relocation & Accommodation Package

• Provided Accommodation: Dedicated company-allocated apartment or room (rent and utilities supported/covered) upon arrival.
• Relocation Reimbursement: Flight ticket reimbursement following the successful completion of the probation period.
• Administrative Onboarding: Comprehensive guidance for local Portuguese administrative requirements (obtaining your NIF, NISS, local health registration, and bank account setup).
• Arrival Assistance: Airport transfer and local orientation support from a dedicated onboarding team.

What We Offer

• Salary: Highly competitive base salary tailored to financial profiles, plus performance and language bonuses.
• Benefits: Private health insurance, meal allowance vouchers, and paid training modules.
• Professional Development: Continuous training in banking compliance, digital finance tools, and financial customer relationship management.
• Career Advancement: Clear career progression into Risk & Fraud Analysis, Quality Assurance, Team Leadership, or Compliance Operations.

Requirements

• Language Skills: Native or Near-Native command of German (C1/C2) with strong working proficiency in English (B2).
• Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Residence/Work Permit.
• Experience: Prior experience in banking, fintech, financial customer support, or administrative roles is an asset (full paid corporate onboarding is provided).
• Key Skills: Exceptional integrity, keen attention to detail, strong analytical capability, and a professional, customer-focused approach.
• Operational Availability: Willingness to work in scheduled rotational shifts within the hub's operational hours.

Ready to launch your career in financial services while living in Porto?