Dutch-Speaking Healthcare Support Specialist

Kats Recruitment; Porto; Presencial; EUR 26 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Accommodation provided

Health insurance

Dental insurance

Meal vouchers

Training opportunities

Resumo da oferta

Kats Recruitment in Porto, Portugal, seeks a Dutch-speaking Medical & Healthcare Support Specialist to be the primary contact for Dutch-speaking patients and healthcare professionals. You will handle inquiries, assist with appointment administration, and provide user support for digital healthcare tools.

Full relocation support including company-provided accommodation is available to facilitate your move to Porto.

Qualificações

• Fluent in Dutch with strong empathetic communication skills.
• Background in healthcare, pharmacy, customer service, or admin support is preferred.
• Excellent written and verbal communication with attention to detail.

Responsabilidades

• Handle inbound calls, emails, and secure messages from Dutch-speaking patients and clinics regarding inquiries and administrative processes.
• Process patient registrations, schedule appointments, manage electronic health records (EHR), and log case interactions per health data standards.
• Provide basic troubleshooting guidance for medical devices, health portals, or telehealth software.
• Maintain compliance with GDPR and patient confidentiality protocols.

Conhecimentos

Dutch language proficiency

English proficiency

Empathy and patience

Healthcare or customer service

Descrição da oferta de emprego

Dutch-Speaking Medical & Healthcare Support Specialist – Relocation Package Included (Porto Office)

Are you fluent in Dutch with strong empathetic communication skills and an interest in healthcare, medical devices, or clinical support services? We are seeking dedicated support specialists to join our healthcare services team in Porto, Portugal.

In this role, you will act as a primary point of contact for Dutch-speaking patients, healthcare professionals, or medical equipment users. You will handle sensitive inquiries, assist with appointment or treatment administration, and provide essential user support for digital healthcare tools. Full relocation support—including company-provided accommodation is available to support your move to Porto!

The Role

• Patient & Client Support: Handle incoming telephone calls, emails, and secure messages from Dutch-speaking patients, clinics, and medical practitioners regarding service inquiries, equipment guidance, or administrative processes.
• Administrative & Case Management: Process patient registrations, manage appointment scheduling, update electronic health records (EHR), and log case interactions accurately in compliance with health data standards.
• Technical & Operational Guidance: Assist patients and medical staff with basic troubleshooting of medical devices, health portals, or telehealth software applications.
• Compliance & Confidentiality: Maintain strict compliance with European health data privacy standards (GDPR) and patient confidentiality protocols.

Working Model & Location

• Location: Porto, Portugal.
• Work Model: Modern Office-based setup in Porto.
• Relocation Support: Full Relocation Package Included (for candidates relocating to Porto from abroad or another region in Portugal).

Relocation & Accommodation Package

• Provided Accommodation: Dedicated company-allocated apartment or room (rent and basic utilities supported/covered) upon arrival in Porto.
• Relocation Reimbursement: Flight ticket reimbursement following the successful completion of the probation period.
• Administrative Onboarding: Full assistance with local Portuguese administrative procedures (NIF, NISS, registration with local health services, and bank account setup).
• Arrival Assistance: Airport pickup and guidance from a local onboarding team.

What We Offer

• Salary: Highly competitive base salary tailored to Dutch language skills, plus language allowances and performance bonuses.
• Benefits: Private health and dental insurance, meal allowance vouchers, and continuous professional training in healthcare support.
• Workplace Perks: Vibrant office environment in historic Porto featuring social events, team activities, and collaborative spaces.
• Career Growth: Opportunities to advance into Medical Team Leadership, Quality Assurance, Clinical Data Coordination, or Operations Management.

Requirements

• Language Skills: Native or Near-Native proficiency in Dutch (C1/C2) with good working proficiency in English (B2).
• Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Work/Residence Permit.
• Experience & Mindset: Background in healthcare, pharmacy, customer service, or administrative support is preferred (comprehensive paid onboarding provided). High empathy, patience, and discretion are essential.
• Communication & Detail: Excellent written and verbal communication skills with meticulous attention to detail.
• Shift Flexibility: Willingness to work in scheduled operational rotations.

Ready to build a meaningful healthcare support career while living in Porto?