German Customer Advisor in Porto | 1500 Euros Welcome Bonus

Cross Border Talents; Porto; Sur place; EUR 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Language bonus

Meal allowance

Health & life insurance

Relocation assistance

Hybrid work

Résumé du poste

Cross Border Talents is seeking a Customer Specialist to support a Medical Devices Project. You will be the main contact for customers across phone, email and chat, handling product questions, orders and account requests while delivering high-quality service.

The role requires German and English proficiency, EU citizenship or Portuguese residency, and at least 1 year in customer support. You’ll work in a collaborative, growth-oriented environment with hybrid work options and relocation

Qualifications

• Fluent in German (C1/C2) and English (C1) as required for customer support.
• EU citizenship or valid Portuguese residency for eligibility.
• Minimum 1 year of experience in Customer Support.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive mindset and eagerness to grow in CS.

Responsabilités

• Provide professional and friendly customer support via phone, email, chat and other channels.
• Assist customers with product questions, orders, and account-related requests.
• Deliver accurate information about products, services and support procedures.
• Handle issues and escalate technical or complex cases when needed.
• Record interactions and resolutions in internal systems accurately.
• Deliver empathetic, customer-focused and solution-oriented support.
• Collaborate with internal teams to resolve issues and ensure smooth experience.
• Meet quality, productivity, service-level and customer satisfaction targets.
• Stay informed about medical device products and regulatory requirements through training.

Connaissances

Analytical thinking

Creative thinking

Communication skills

Description du poste

Build Your Career in Customer Support – Medical Devices Project!

Are you passionate about customer service and interested in contributing to the healthcare industry? Join an international and supportive team where you’ll help customers with medical device products and services. If you’re empathetic, detail-oriented, and enjoy finding effective solutions, this role offers an excellent opportunity to develop your skills while making a meaningful impact.

Role Overview

As a Customer Specialist supporting a Medical Devices Project, you’ll serve as a key point of contact for customers, assisting with product questions, orders, account-related requests, and general support. Through phone, email, chat, and other digital channels, you’ll provide accurate information and timely solutions while delivering a high standard of customer service for a leading healthcare brand.

Key Responsibilities

• Provide professional and friendly customer support via phone, email, chat, and other digital channels.
• Assist customers with product-related questions, account requests, orders, deliveries, and service inquiries.
• Provide accurate information about products, services, and support procedures while following company guidelines.
• Handle customer issues efficiently and elevate technical or complex cases to the appropriate teams when necessary.
• Accurately record customer interactions, actions, and resolutions in internal systems.
• Deliver empathetic, customer-focused, and solution-oriented support at every interaction.
• Collaborate with internal teams to resolve issues efficiently and ensure a smooth customer experience.
• Meet quality, productivity, service-level, and customer satisfaction targets.
• Stay informed about medical device products, company procedures, regulatory requirements, and industry best practices through ongoing training.

Requirements

• Language Skills: Fluent in German (C1/C2 level) and English (C1 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Hybrid Work: Balance the best of in-office collaboration and remote flexibility