Customer Service Specialist - German & English

Cross Border Talents; Porto; Sur place; EUR 17 000 - 21 000; Plein temps

Avantages offerts par ce poste

Welcome Bonus

Meal Allowance

Relocation Support

Résumé du poste

Cross Border Talents in Porto, Portugal is recruiting a German & English Customer Service Specialist to support users of medical devices on-site. You will deliver empathetic, detailed assistance in German and English, handling inquiries across markets and ensuring high-quality support.

The role requires on-site presence in Porto with rotational shifts, including nights, and a focus on accurate documentation and adherence to guidelines in a fast-paced environment.

Qualifications

• Fluent written and verbal German and English (C1 level).
• On-site in Porto, Portugal, with 24/7 coverage including nights.
• Willing to work rotational shifts and night shifts.

Responsabilités

• Deliver high-quality multilingual customer care in German and English.
• Resolve customer issues with empathy and strong problem-solving.
• Handle diabetes medical devices information and product guidelines.
• Maintain accurate documentation and comply with quality standards.

Connaissances

German language

English (C1)

Active listening

Stress management

Organizational skills

Detail oriented

Description du poste

About the Role

We are recruiting on behalf of a leading global customer care provider for a German & English Customer Service Specialistbased on-site in Porto, Portugal. In this role, you will provide critical support to users of medical devices, offering empathetic and clear guidance for client inquiries, technical assistance, and issue resolution.

Key Responsibilities

• Deliver high-quality customer care in German and English, managing inquiries across multiple markets simultaneously.
• Demonstrate active listening, empathy, and high problem-solving skills to resolve customer issues, emergencies, and disputes effectively.
• Process and retain complex information regarding diabetes medical devices and product guidelines.
• Maintain accurate documentation and adhere to quality standards in a fast-paced environment.

Requirements

• Language Proficiency: Fluent written and verbal German + English (C1 Level).
• Work Model & Location: Readiness to work On-site in Porto, Portugal.
• Schedule: Rotational shifts, Monday to Sunday (24/7 coverage) with 2 rotational days off. Must be comfortable with occasional night shifts (22:00 to 07:00).
• Skills: Strong organizational skills, high stress management, detail orientation, and active listening.

What We Offer

• Fixed monthly gross salary paid over 14 months.
• Welcome Bonus(paid across 12 monthly installments during the first year).
• Meal Allowance.
• Relocation Support