German-Speaking Diabetes Care Advisor (Remote | Portugal)

Ignite; Braga; Remote; EUR 17,000 - 19,000; Full time

Benefits offered by this job

Meal subsidy

Remote work hardware kit

Career development

Multinational environment

Job summary

Ignite seeks a German-speaking Customer Advisor for Healthcare/Diabetes Care. This remote, Portugal-based role supports patients across Europe from a home office, delivering empathetic, expert assistance on diabetes care technology.

Responsibilities include multi-channel client support, troubleshooting medical hardware/software, maintaining patient records, and complying with GDPR. The position offers a competitive base pay and a full remote setup within a multinational team.

Qualifications

• German (C1/native) & English (B2) required.
• Portugal residency required for contract.
• Emotional intelligence, patience, resilience, active listening, problem solving.
• Familiarity with digital support environments and stable home workspace.

Responsibilities

• Provide professional guidance to clients using diabetes care technology and supplies.
• Handle inquiries across calls, emails, and chat; troubleshoot hardware/software; maintain records.
• Comply with GDPR and internal quality metrics to ensure safety and service quality.
• Engage in coaching and quality reviews to improve service delivery.

Skills

German fluency

English proficiency

Emotional intelligence

Active listening

Tools

CRM software

Job description

Ignite seeks a German-speaking Customer Advisor for Healthcare/Diabetes Care. This remote, Portugal-based role supports patients across Europe from a home office, delivering empathetic, expert assistance on diabetes care technology.

Responsibilities include multi-channel client support, troubleshooting medical hardware/software, maintaining patient records, and complying with GDPR. The position offers a competitive base pay and a full remote setup within a multinational team.