German Technical Support & eMobility Solutions - Lisbon

speakit; Lisboa; Híbrido; EUR 26 000 - 33 000; Tempo integral

Resumo da oferta

A leading technical support firm in Lisbon seeks a German Technical Support Specialist for its eMobility call center. You will provide customer support for EV charging stations, troubleshoot issues, and maintain documentation. Ideal candidates are native German speakers with customer service experience and a tech-savvy background. Attractive salary, bonuses, and a hybrid work model are offered.

Serviços

Attractive salary

Meal allowance (€10.20 net per working day)

Transport allowance (€40/month)

Performance bonus

Free private health insurance

Paid training

Laptop provided

Hybrid work model (3–2 rotation)

Qualificações

• Native-level German & good English skills.
• Previous customer support experience required.
• Basic knowledge of IT and networks preferred.

Responsabilidades

• Be the first point of contact for customers.
• Provide support via phone, email, and chat.
• Perform basic troubleshooting of EV charging issues.

Conhecimentos

Native-level German

Good English skills

Customer support experience

Tech-savviness

Basic understanding of electrical systems

Familiarity with EV charging standards

Proficiency with CRM systems

Descrição da oferta de emprego

Overview

Do you speak German? A new opportunity in Technical Support for EV Charging (Electric Vehicles) is opening a new chapter in your career!

About our client
Our client has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. Their team is made up of talented individuals who thrive in a balanced environment of smart and hard work, maintaining strong relationships with stakeholders, leaders, and teammates. Don’t just take our word for it—experience the growth yourself!

On behalf of our client, we are looking for an enthusiastic & communicative German Technical Support Specialist to join their eMobility call center in Lisbon. If you’re passionate about technology, customer experience, and sustainable mobility, this role is for you!

Your Responsibilities

As a German Technical Support Specialist, you will:

• Be the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations.
• Provide support via phone, email, and chat.
• Perform basic troubleshooting (connectivity, resets, app configurations, cable checks).
• Escalate complex issues to advanced support teams, ensuring accurate documentation.
• Keep up with the latest EV charger models, firmware, and updates.
• Maintain professionalism and a positive experience for all customers.

Qualifications

• Native-level German & good English skills.
• Previous customer support/technical support experience.
• Tech-savviness and basic knowledge of IT, networks, or electronics.
• Availability to work in a shift-based schedule (including weekends).
• Basic understanding of electrical systems, IoT devices, and network troubleshooting (Wi-Fi, Ethernet, SIM-based).
• Familiarity with EV charging standards/protocols (Type 2, CCS, OCPP) is an advantage.
• Proficiency with CRM/ticketing systems.
• Applicants must already be living in the Lisbon area (relocation is not provided).
• Availability to work in a hybrid setup (3–2 rotation).

What’s in it for you

• Attractive salary (14 salaries per year)
• Meal allowance (€10.20 net per working day)
• Transport allowance (€40/month)
• Performance bonus
• Free private health insurance (after 1 month)
• Paid training & laptop provided
• Hybrid work model (3–2 office rotation)
• Central Lisbon offices & multicultural environment

Don’t miss the chance to join a growing industry and support the future of eMobility! Apply now and become part of a dynamic and innovative team in Lisbon.