German Speaking Customer Advisor

Ignite; Lisboa; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Remote work in Portugal

Provided work equipment

Paid onboarding

Well-being programs

Career progression

Job summary

Ignite is hiring a German-speaking Customer Advisor in Portugal to support patients using diabetes care devices. This is a fully remote role with mandatory residency in Portugal.

You will manage inbound support, troubleshoot technical issues, handle accounts and orders, and collaborate with QA and healthcare coordinators to ensure compliant service delivery. The package includes EUR 1,100 gross monthly, paid 14 times per year, plus a EUR 7.63 net daily meal allowance, with onboarding and remote

Qualifications

• Native or fluent German (written and spoken).
• English proficiency at B2 level for internal communication.
• Residence in Portugal with legal work authorization.
• Outstanding communication and listening skills.
• Comfort navigating multiple software systems and remote platforms.

Responsibilities

• Provide empathetic patient support for diabetes care devices via calls, email, and chat.
• Guide users through product setup and troubleshoot medical hardware/software.
• Update customer profiles and manage re-order queries with compliant records.
• Collaborate with team leaders, QA specialists, and healthcare coordinators to ensure standards.
• Handle sensitive health inquiries with discretion and professionalism.

Skills

German language proficiency

English proficiency (B2)

Residency in Portugal

Interpersonal skills

Tech aptitude

Home office setup

Tools

CRM software

Remote collaboration tools

Job description

Salary: EUR 1,100 gross per month (paid 14 times per year, incorporating holiday and Christmas allowances) + EUR 7.63 net daily meal allowance

Job Title: German-Speaking Customer Advisor – Healthcare / Diabetes Care

Location: Remote (Mandatory residency and location in Portugal)

Employment Type: Full-Time (5 days a week, 8 hours a day on 24/7 rotative shifts)

Language Requirements: Native or fully fluent German (written and spoken) & B2-level English

About the Project & Role

We are looking for a dedicated, empathetic, and fluent German-speaking Customer Advisor to join our expanding remote team in Portugal. In this vital role, you will be the primary lifeline and point of contact for patients and customers utilizing advanced diabetes care management products, glucose monitoring devices, and related healthcare support services. If you have a genuine passion for healthcare support, excellent communication skills, and want the freedom to work from the comfort of your home anywhere in Portugal, this is an exceptional opportunity to build a meaningful, long-term career in a supportive multinational environment.

Key Responsibilities & Daily Tasks

• Compassionate Patient Support: Provide warm, professional, and accurate assistance to customers and patients regarding diabetes care devices, supplies, and related support services via inbound channels (calls, emails, and chat).
• Technical Guidance & Troubleshooting: Guide users step-by-step through product setup, troubleshoot technical issues with medical hardware and software, and explain usage instructions clearly and patiently.
• Account & Order Management: Update customer profiles, manage product re-order queries, process service requests, and maintain pristine records in strict compliance with medical data privacy and healthcare standards.
• Cross-Functional Collaboration: Work closely with team leaders, quality assurance specialists, and healthcare coordinators to ensure service delivery standards and regulatory compliance are consistently met.
• Advocacy & Discretion: Handle sensitive, health-related inquiries with the highest level of emotional intelligence, discretion, patience, and professional care.

Requirements & Candidate Profile

Must-Haves:

• Language Proficiency: Native or fully fluent German (written and spoken) combined with at least B2-level English for internal communication, systems navigation, and training.
• Residency Requirement: Must currently reside in and have legal authorization to work in Portugal (mandatory requirement for contract compliance and home setup).
• Interpersonal Skills: Outstanding communication abilities, active listening skills, and natural patience for supporting individuals managing chronic health conditions.
• Tech Aptitude: Comfortable navigating multiple software systems, CRM tools, and remote communication platforms simultaneously.
• Home Office Environment: A quiet, distraction-free workspace equipped with a reliable, high-speed internet connection.

Compensation & Financial Structure

We offer a competitive, transparent, and stable remuneration package designed to reward your commitment:

• Monthly Base Salary: EUR 1,100 gross, paid 14 times a year (incorporating holiday and Christmas allowances).
• Meal Subsidy: EUR 7.63 net per working day loaded onto a corporate meal card.

Benefits, Perks & Growth

• True Remote Flexibility: Work from anywhere within Portugal while all necessary work equipment (laptop, headset, and accessories) is fully provided by the company.
• Work-Life Balance: Structured schedule featuring 5 working days and 8-hour shifts on a 24/7 rotative rotation, providing advance scheduling to help you manage your personal time.
• Career Growth: Clear internal progression paths into team leadership, quality assurance, coaching, or administrative operations.
• Paid Onboarding: Comprehensive, fully paid initial training program to ensure you feel 100% confident before taking your first customer call.
• Well-being & Community: Access to wellness initiatives, regular team engagement events, and a multicultural remote support network.