German-Speaking Customer Support - Vehicles Platform

Concentrix; Lisboa; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Referral bonus opportunities

Full paid training

Career development programs

Job summary

Concentrix in Lisbon is seeking a German-speaking Customer Representative for a vehicles transportation platform. This role involves assisting customers through various channels, managing bookings, and addressing billing issues. The ideal candidate should have excellent German and English communication skills, be proactive, and possess strong active listening abilities. Concentrix offers competitive salary, training, and career development programs, ensuring a supportive workplace for personal growth.

Qualifications

• High level of German and fluency in English.
• Excellent communication and active listening skills.
• Ability to propose fast solutions to customer needs.
• Proactive, self-motivated, and a great team player.

Responsibilities

• Assist customers through email or phone channels.
• Support booking management and billing issues.
• Attract potential customers with service information.
• Gather and enter customer information into the platform.
• Process contact requests promptly.
• Contribute to brand commitment.

Skills

German (written and oral)

English (B2)

Communication skills

Active listening

Proactive

Team player

Job description

Concentrix in Lisbon is seeking a German-speaking Customer Representative for a vehicles transportation platform. This role involves assisting customers through various channels, managing bookings, and addressing billing issues. The ideal candidate should have excellent German and English communication skills, be proactive, and possess strong active listening abilities. Concentrix offers competitive salary, training, and career development programs, ensuring a supportive workplace for personal growth.