German-Speaking Customer Support Specialist – Lisbon

ambi.careers; Lisboa; Hybrid; EUR 18,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Work From Home Allowance

Commuting coverage

Office in the centre of Lisbon

Job summary

A leading online marketplace seeks a Customer Service Specialist fluent in German and English to engage and support customers in Lisbon. The role involves resolving disputes, addressing queries, and working with various departments to enhance the customer experience. Ideal candidates have 1 to 4 years of relevant experience and are motivated by customer satisfaction. A competitive salary of €18,000–€23,000 plus health benefits and a flexible work-from-home allowance are offered.

Qualifications

• 1 to 4 years of direct experience in Customer Service or Content Moderation.
• Professional speaking and writing skills in German and English.
• Strong analytical and critical thinking skills.

Responsibilities

• Engage with customers to solve challenges and manage disputes.
• Ensure customer queries are addressed in a timely manner.
• Work closely with Sales and other departments to improve customer experience.

Skills

Customer Service

German language proficiency

English language proficiency

Analytical skills

Critical thinking

Communication skills

Job description

A leading online marketplace seeks a Customer Service Specialist fluent in German and English to engage and support customers in Lisbon. The role involves resolving disputes, addressing queries, and working with various departments to enhance the customer experience. Ideal candidates have 1 to 4 years of relevant experience and are motivated by customer satisfaction. A competitive salary of €18,000–€23,000 plus health benefits and a flexible work-from-home allowance are offered.