German Customer Experience Specialist — Onsite in Lisbon

Cross Border Talents; Lisboa; On-site; EUR 14,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus

Meal allowance

Transportation allowance

Collaborative work environment

Job summary

A dynamic recruitment firm is seeking a German Customer Experience Specialist in Lisbon to deliver exceptional customer support and drive satisfaction. The ideal candidate will help clients via phone, chat, email, and social media, ensuring smooth communication and issue resolution. Roles include building strong customer relationships, handling account inquiries, and providing valuable insights to enhance service quality. This position welcomes those with a passion for customer success and eagerness to grow professionally.

Qualifications

• Strong leadership, analytical, and communication skills are required.
• Eagerness to learn and grow is essential.

Responsibilities

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, financial matters, and technical challenges.
• Serve as a trusted advisor to customers within the sports industry.
• Respond promptly to customer inquiries, complaints, and feedback.
• Foster strong customer relationships through clear communication.
• Provide insights and suggestions to improve service quality.

Skills

Fluency in German (C2 level)

Leadership skills

Analytical skills

Communication skills

Job description

A dynamic recruitment firm is seeking a German Customer Experience Specialist in Lisbon to deliver exceptional customer support and drive satisfaction. The ideal candidate will help clients via phone, chat, email, and social media, ensuring smooth communication and issue resolution. Roles include building strong customer relationships, handling account inquiries, and providing valuable insights to enhance service quality. This position welcomes those with a passion for customer success and eagerness to grow professionally.