German-Speaking (B2+) Customer Care Specialist - Financial Services

Cross Border Talents; Porto; On-site; EUR 11,171 - 13,380; Full time

Benefits offered by this job

Monthly salary of EUR 1,100 paid 14 times

Meal allowance of EUR 7.63 per working day

Performance bonus of EUR 200/month

Relocation assistance including shared apartment

Job summary

An international financial services provider based in Porto seeks a German-Speaking Customer Care Specialist. This role involves assisting clients with banking inquiries and providing top-tier customer support in a full-time, onsite position. Ideal candidates will have strong German and English language skills and a background in customer service.

Qualifications

• German proficiency at B2 level and higher.
• English proficiency at C1 level and higher.
• Availability to work full-time onsite in Porto.

Responsibilities

• Assist customers with online banking and account inquiries.
• Provide support via phone, email, and chat.
• Collaborate with teams to resolve complex cases.
• Ensure compliance with regulations.

Skills

German proficiency (B2+)

English proficiency (C1+)

Problem-solving skills

Communication skills

Attention to detail

Job description

Overview

German-Speaking (B2+) Customer Care Specialist - Financial Services

Job Openings German-Speaking (B2+) Customer Care Specialist - Financial Services

About the job

Join a leading international financial services provider and support German-speaking clients with banking and account-related inquiries. This is an excellent opportunity to develop expertise in the finance industry while delivering top-tier customer service.

Start Date: March 27, 2025
Contract Duration: 1 year, extendable
Working Hours: Monday to Sunday, rotating shifts (06:00 AM - 9:00 PM), 2 days off. 40 hours a week, 8 hours a day

Responsibilities

• Assist customers with online banking, transactions, and account inquiries
• Provide professional and efficient support via phone, email, and chat
• Collaborate with internal teams to resolve complex cases
• Ensure compliance with company policies and financial regulations

Requirements

• German proficiency at B2 level (written and spoken) and higher;
• English proficiency at C1 and higher, written and spoken;
• Availability to work full-time onsite in Porto
• Previous customer service experience (preferably in a financial or banking environment) is a plus but not required
• Strong problem-solving skills and ability to handle customer inquiries professionally
• Excellent communication skills ability to explain financial matters clearly and concisely
• Attention to detail and ability to follow strict compliance and security procedures

Accepted Documents

• EU ID or Residence Card

On Offer

• Salary: EUR 1,100 per month paid 14 times
• Extra payment for working on public holidays and Sundays
• Meal Allowance: EUR 7.63 per working day, net, paid in a meal card
• Performance bonus: EUR 200/month for 12 months

Relocation Assistance

• Outside Portugal: Shared apartment for up to 12 months (EUR 280/month rent deducted from salary)
• Flight reimbursement (up to EUR 400 in Economy, after 6 months)