Arabic-Speaking Customer Support – Lisbon, Portugal

CloserHire; Lisboa; Sur place; EUR 13 000 - 14 000; Plein temps

Avantages offerts par ce poste

14 Salaries a Year

Flights Covered

Private Health Cover

Meal Allowance

Résumé du poste

CloserHire in Lisbon, Portugal is seeking an Advertising Product Support Specialist who will provide B2B support to advertisers, handling product troubleshooting and customer queries across email and chat. This role combines customer service with digital advertising knowledge and paid campaign management, with relocation support provided.

The position requires native Arabic (Egypt) and fluent English, plus experience in paid campaigns and ad tech.

Qualifications

• Native or fluent Arabic with Egypt variants, plus fluent English (minimum B2)
• Experience in paid campaign management is mandatory
• Background in digital marketing and contact centre or customer support environment is preferred

Responsabilités

• Provide B2B product support to advertisers via email and chat
• Troubleshoot product issues and assist with campaigns
• Collaborate with Product Operations and Engineering teams on ad tech improvements and campaign optimization

Connaissances

Arabic (Egypt)

English (B2)

Paid campaign management

Digital advertising

Description du poste

Arabic (Egypt-speaking role in Lisbon, Portugal. €920 per month × 14 salaries (gross). Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Work model: On-site
• Languages: Arabic (Egypt
• Salary: €920 per month × 14 salaries (gross)
• Start: 19 Nov
• Relocation: supported — details below

Perks worth knowing about

• 14 Salaries a Year
• Flights Covered
• Private Health Cover
• Meal Allowance

About the role

The Advertising Product Support Specialist provides B2B support to advertisers, handling product troubleshooting and customer queries across email and chat. The role combines customer service with digital advertising knowledge, requiring hands‑on paid campaign management and collaboration with Product Operations and Engineering teams.

What you'll do

• The Advertising Product Support Specialist provides B2B support to advertisers, handling product troubleshooting and customer queries across email and chat. The role combines customer service with digital advertising knowledge, requiring hands‑on paid campaign management and collaboration with Product Operations and Engineering teams. In short: B2B Product Support + Advertising Troubleshooting + Paid Campaign Management + AdTech Will start with a 12 hour hoop: Monday to Sunday - 07:00 to 19:00 2 shifts: 07:00 – 16h00 / 10:00 – 19:00 At a later date, TBC by the client: 24/7 - Monday to Sunday (rotative shifts) Days Off - 2 Rotative days The client prefers candidates who have never worked for them before, so please do not submit any candidates who have previously worked for our client, regardless of LOB, BPO, or country

What we're looking for

• Native/fluent Arabic ((Egypt, Jordan & UAE variants, C2) speakers with fluent English (minimum B2)
• Experience in paid campaign management and a background in digital marketing are mandatory
• Candidates should have previous experience in a contact centre or customer support environment, ideally within Ad Tech or digital advertising
• Strong customer service skills, familiarity with social media platforms, and the ability to work well independently and in a team are important

Salary

€920 per month × 14 salaries (gross)

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

Benefits

• Complexity bonus of €40 Health insurance 7.63 per day net meal allowance

Relocation support

• Relocation coming from abroad: room in shared apartment for max 12 months - rent of €280, utitlies and bills included. discounted directly from payslip. Relocation wtihin PT: no accomodation

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

From application to starting on the ground usually takes around five weeks.

We are an equal-opportunity recruiter and consider every applicant on ability alone.