German B2B Advertising Support Specialist – Relocate from Germany to Lisbon

CloserHire; Lisboa; Presencial; EUR 190 000 - 204 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation provided

Private health cover

Paid training

Resumo da oferta

CloserHire is recruiting a German-speaking B2B Advertising Support Specialist for their Lisbon team. You will troubleshoot, guide on platform use, and optimize advertiser experiences via email and chat. The role emphasizes end-to-end issue resolution and proactive communication.

Relocation to Portugal is provided, with a comprehensive training program and private health cover. The position offers a stable full-time schedule and opportunities to grow in a global advertising solutions company.

Qualificações

• English around B2 level with basic digital marketing knowledge.
• German language proficiency at native/C2 level.
• Experience in customer support or contact center is a plus.
• Ability to work independently and as part of a collaborative team.
• Proactive, customer-focused mindset and willingness to learn.

Responsabilidades

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools and product features.
• Collaborate with internal teams (Product, Operations, Engineering) for resolution.
• Provide timely, accurate updates to ensure high customer satisfaction.
• Educate advertisers on features, best practices and common issue types.
• Share insights and feedback to support continuous improvement.

Conhecimentos

English (B2)

German language

Customer support

Analytical thinking

Attention to detail

Team collaboration

Formação académica

Marketing or related field degree

Descrição da oferta de emprego

Still in Germany? This role is in Lisbon, Portugal and the move is paid for. €1,466 per month (gross).

Where this job is

To be clear before you read on: the job is in Lisbon, Portugal, not in Germany. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside
• Portugal - only available if candidates are coming directly from a competitor Health
• Insurance since day 1 for small amount, free after 6 months

What you'll earn in Portugal

€1,466 per month (gross)

On top of the salary

• Accommodation Provided
• Private Health Cover
• Paid Training

The role

CloserHire is partnering with a global leader in digital advertising solutions to recruit a German-speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

Day to day that means handle end-to-end troubleshooting for advertising products via email and chat. Diagnose issues related to campaigns, platform tools, and product features. Drive query resolution by collaborating with internal, and product, Operations & Engineering teams. Provide timely, accurate updates to ensure high customer satisfaction. Identify opportunities to improve the user experience from day one. Ensure service quality by meeting productivity, SLA, and case-handling standards. Educate advertisers on features, best practices, and common issue types. Maintain proactive, professional communication throughout the case journey. Share insights, trends, and feedback to support continuous improvement.

What you need

• English (around B2). Some experience with online campaigns or digital marketing — you don’t need to know everything, just be comfortable with the basics. Familiarity with social media platforms and interest in online advertising. Previous experience in customer support or a contact center is a plus, but not mandatory. Comfortable analyzing issues, problem-solving, and paying attention to detail. Ability to work both independently and as part of a collaborative team. A degree in Marketing or a related field is helpful but not required — practical experience also counts. A proactive, customer-focused mindset and willingness to learn
• German, plus good
• Native or C2 level

The rest of the package

You also get full-time employment with comprehensive, fully paid training. Monday to Sunday | 07:00–19:00, attractive base salary, relocation support package to help you settle into life in Lisbon, private health insurance and other benefits, opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment, modern office in central, and lisbon, easily accessible and well-equipped.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

How the move actually works

• A 30-minute call with us, in your own language, to talk the move through honestly
• Interview with the company
• Offer, then we handle paperwork, flights and your first weeks in Portugal

From applying to your first day on the ground is usually about five weeks.