German-Speaking Customer Support Expert Porto Onsite

Nordicrecruiters; Porto; Presencial; EUR 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Collaborative workplace

Comprehensive training and development

Competitive compensation

Growth within international team

Resumo da oferta

Nordicrecruiters is seeking a friendly Customer Service Representative fluent in German to join our Porto team on-site. You will be the first point of contact for customers, listening to inquiries, resolving issues, and delivering accurate information with a professional, empathetic approach.

This full-time role involves collaborating with internal teams, documenting interactions, and meeting service quality targets.

Qualificações

• Fluent German (spoken and written) and good English proficiency.
• Strong interpersonal and communication skills with a customer-centric approach.
• Familiarity with CRM software or willingness to learn new tools.

Responsabilidades

• Respond promptly to customer inquiries via phone, email, and chat, delivering clear and professional support.
• Resolve customer concerns with empathy and attention to detail, helping troubleshoot issues and find effective solutions.
• Maintain accurate documentation of customer interactions, feedback, and resolutions.
• Collaborate with internal teams to deliver timely, accurate support.
• Provide product or service information clearly and confidently to customers.
• Contribute to team objectives by meeting service quality and performance targets.

Conhecimentos

German language

English language

Interpersonal skills

Customer-centric approach

CRM familiarity

Ferramentas

CRM software

Descrição da oferta de emprego

Nordicrecruiters is seeking a friendly Customer Service Representative fluent in German to join our Porto team on-site. You will be the first point of contact for customers, listening to inquiries, resolving issues, and delivering accurate information with a professional, empathetic approach.

This full-time role involves collaborating with internal teams, documenting interactions, and meeting service quality targets.