German-speaking Customer Support Specialist – Porto (Onsite)

WW Talents; Loures; Presencial; EUR 15 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

No flight ticket included

Resumo da oferta

WW Talents is seeking a Customer Support Representative in Porto, Portugal. You will deliver empathetic, professional support across markets, handling inquiries and resolving issues while maintaining high service quality in a fast-paced environment.

You must speak German fluently and have a C1 level of English, with strong communication and problem-solving skills to thrive in this role.

Qualificações

• Fluent verbal and written German communication.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain and manage large information.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.
• Strong empathy and active listening skills.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Conhecimentos

German

English (C1)

Customer service

Communication

Problem solving

Learning ability

Attention to detail

Organizational skills

Staying calm under pressure

Empathy

Descrição da oferta de emprego

WW Talents is seeking a Customer Support Representative in Porto, Portugal. You will deliver empathetic, professional support across markets, handling inquiries and resolving issues while maintaining high service quality in a fast-paced environment.

You must speak German fluently and have a C1 level of English, with strong communication and problem-solving skills to thrive in this role.