German-Speaking Customer Support Specialist - Porto (Onsite)

WW Talents; Coimbra; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Food allowance

Accommodation support

14 salaries

Onsite work

No flight ticket included

Resumo da oferta

WW Talents in Porto, Portugal is seeking a Customer Support Representative to provide professional, empathetic support across markets and ensure a high-quality customer experience. You will handle inquiries, resolve issues, and deliver accurate information in a fast-paced, multilingual environment.

The role requires fluent German, C1 English, strong service orientation, and the ability to learn and retain large amounts of information while maintaining attention to detail.

Qualificações

• German language required (fluent verbal and written)
• English level C1 required
• Strong customer service and communication skills
• Excellent problem-solving and prioritization abilities
• Ability to learn, retain, and manage large amounts of information
• Strong attention to detail and organizational skills
• Ability to remain calm and professional under pressure
• Strong empathy and active listening skills

Responsabilidades

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Conhecimentos

German language

English C1

Customer service

Communication

Problem solving

Attention to detail

Calm under pressure

Empathy

Descrição da oferta de emprego

WW Talents in Porto, Portugal is seeking a Customer Support Representative to provide professional, empathetic support across markets and ensure a high-quality customer experience. You will handle inquiries, resolve issues, and deliver accurate information in a fast-paced, multilingual environment.

The role requires fluent German, C1 English, strong service orientation, and the ability to learn and retain large amounts of information while maintaining attention to detail.