German-Speaking Customer Support Expert In Lisbon

Europe Language Jobs; Lisboa; On-site; EUR 22,000 - 32,000; Full time

Job summary

Europe Language Jobs seeks a German-speaking Customer Advisor in Lisbon to handle inquiries via phone, chat, and email. You will provide solution-focused advice, process documents, and maintain accurate case records while upholding our standards of service.

The role requires German fluency (C1/C2 or native) and English at B2 level, with a proactive, empathetic approach and confidentiality in handling customer data.

Qualifications

• German at C1/C2 level or native fluency.
• English at B2 level or higher.
• Excellent written and verbal communication.
• Experience in troubleshooting customer problems (preferred).

Responsibilities

• Handle German-speaking inbound customer service via phone, chat, and email for various insurance topics.
• Respond to emails and send documents, contracts, etc.
• Document relevant case details in the internal ticketing system.
• Process claims or cancellations as requested by customers.
• Archive completed cases electronically and update customer data as needed.
• Ensure high levels of customer satisfaction and resolve escalations.
• Represent company values and maintain a strong reputation.

Skills

German language proficiency

English language proficiency

Communication skills

Customer service

Tools

Ticketing system

Job description

for our partner company in the insurance sector, ready to kick-start their career in Lisbon. As the first point of contact for customers, you will demonstrate outstanding communication skills and provide friendly, solution-focused advice. You'll handle inquiries professionally, ensuring they never elevate, and always find a satisfactory resolution for your customers.

About the Company

Our partner is a French multinational outsourcing company that simplifies operations for the world's most renowned brands by providing exceptional, customer-focused support. Join a family of over 62,000 highly motivated colleagues across 170 locations in 49 countries. Embrace the opportunity to be part of a multicultural team, thrive in a fast-paced environment, and contribute to a diverse range of projects with some of the best B2C and B2B brands worldwide!

What You'll Do As a Customer Advisor

in the insurance industry, you'll utilize your skills to resolve issues accurately and efficiently while providing solution-oriented advice to your customers. The dynamic nature of this role allows you to develop IT skills and progress your international career at your own pace.

Your responsibilities will include:

• Handling German-speaking inbound customer service via phone, chat, and email for various insurance topics.
• Responding to emails and sending documents, information, contracts, etc.
• Documenting relevant case details in the internal ticketing system.
• Processing claims or cancellations as requested by customers.
• Archiving completed cases electronically.
• Updating customer data or making necessary amendments.
• Ensuring excellent customer satisfaction.
• Appropriately handling customer escalations and documenting the process precisely.

• Representing the company's values and maintaining a strong reputation.
• German proficiency at C1/C2 level or native fluency, plus English proficiency at B2 level.
• Excellent written and verbal communication skills.
• Experience in troubleshooting and solving customer problems (preferred).
• Patience and empathy to understand customer queries correctly.
• Ability to handle all data and personal information with the utmost confidentiality.
• Proactive, self-motivated, and a great team player.