German & English-Speaking Customer Service Representative

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Job summary

Cross Border Talents in Lisbon seeks a German & English-speaking Customer Service Representative to join an international team. You'll handle inquiries via phone and email, providing product and service information and resolving issues for customers and business partners.

The role requires fluent German and English and a customer-first attitude. Responsibilities include managing inbound and outbound calls, assisting with cancellations, and following up until resolution.

Qualifications

• Fluent German and English in speaking and writing.
• Experience in insurance customer service or similar sector.
• Strong communication and interpersonal skills.
• Friendly and professional approach in all interactions.
• Ability to stay calm and solution oriented under pressure.
• Strong customer-focused mindset and problem-solving attitude.

Responsibilities

• Handle customer inquiries via phone and email with professionalism.
• Provide detailed information about products and services.
• Answer questions and offer appropriate solutions.
• Assist customers with cancellations and account-related requests.
• Support business partners with their inquiries and requests.
• Manage both inbound and outbound calls.
• Follow up on requests until issue is resolved.

Skills

German & English

Job description

About the Position

We are looking for a German & English-Speaking Customer Service Representative to join an international customer service team in Lisbon.

In this role, you will provide professional support to customers and business partners, handling inquiries in both German and English through phone and email.

Responsibilities

• Handle customer inquiries via phone and email.
• Provide detailed information about products and services.
• Answer questions and provide appropriate solutions.
• Assist with cancellations and account-related requests.
• Support business partners with their inquiries.
• Manage both inbound and outbound calls.
• Follow up on customer requests until resolution.

Requirements

• Fluent German and English.
• Previous experience in insurance customer service.
• Strong communication and interpersonal skills.
• Friendly and professional approach.
• Ability to remain calm and solution-oriented under pressure.
• Strong customer-focused mindset.