German & English-Speaking Customer Service Representative

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking a German and English-speaking Customer Service Representative to join an international team. You will provide professional support to customers and business partners, handling inquiries in both German and English via phone and email.

Key requirements include fluent German and English, prior experience in insurance customer service, and strong communication and interpersonal skills.

Qualifications

• Fluent German and English required.
• Previous experience in insurance customer service.
• Strong communication and interpersonal skills.
• Friendly and professional approach.
• Ability to remain calm and solution-oriented under pressure.
• Strong customer-focused mindset.

Responsibilities

• Handle customer inquiries via phone and email.
• Provide detailed information about products and services.
• Answer questions and provide appropriate solutions.
• Assist with cancellations and account-related requests.
• Support business partners with their inquiries.
• Manage both inbound and outbound calls.
• Follow up on customer requests until resolution.

Skills

German

English

Customer service

Communication

Interpersonal skills

Calm under pressure

Problem solving

Customer-focused

Job description

About The Position

We are looking for a German & English-Speaking Customer Service Representative to join an international customer service team in Lisbon. In this role, you will provide professional support to customers and business partners, handling inquiries in both German and English through phone and email.

Responsibilities

• Handle customer inquiries via phone and email.
• Provide detailed information about products and services.
• Answer questions and provide appropriate solutions.
• Assist with cancellations and account-related requests.
• Support business partners with their inquiries.
• Manage both inbound and outbound calls.
• Follow up on customer requests until resolution.

Requirements

• Fluent German and English.
• Previous experience in insurance customer service.
• Strong communication and interpersonal skills.
• Friendly and professional approach.
• Ability to remain calm and solution-oriented under pressure.
• Strong customer-focused mindset.